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Rose Shabalala

Rose Shabalala

Helpdesk Agent

Followers of Rose Shabalala15 followers
location of Rose ShabalalaCity of Johannesburg, Gauteng, South Africa

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  • Timeline

  • About me

    Group IT Admin

  • Education

    • Richfield Graduate Institute of Technology

      2016 - 2018
      Bachelor’s Degree Computer and Information Sciences and Support Services First Year

    • CTI Education Group

      2010 - 2011
      BTech in Information Systems & Network Engineering Computer/Information Technology Administration and Management

  • Experience

    • EOH (Outsourced to Barloworld Equipment)

      Sept 2011 - May 2014
      Helpdesk Agent

    • Abcon Group under Abreal Pty Ltd

      Jun 2015 - now
      Incident Manager

      Ordering of new machinesOrdering of IT procurementHandling the IT asset managementCoordinate with our outsourced IT Company for call managementHandle user exitHandle user movementsKeep records of all licenses (IT)Project managementDistribute IT monthly reports

  • Licenses & Certifications

    • ITIL