QIAN Cherry

Experience

• 

  SDV

  Dec 2006 - now

  - Monitor various projects cost assessment, allocate manpower. Productivity of the platform through an adequate organization and optimization of the use of the resources, - Implementing and reviewing the solutions according to the agreed specifications, i.e. not limited to the development of standard operating procedures (SOP), service levels, key performance indicators (KPI), operations, staff training and management reports, system supports etc.- Being the warehouse main leader/ coordinator and ensuring effective communications between the customers, operations teams, subcontractors, local and regional management team on day-to-day operations problems and issues- warehouse 5S improvement and safety audit to keep 0 injure- turnover and GM analysis to ensure annual Budget 100% achievement- Sourcing potential subcontractors, negotiating with them to get the optimum cost/quality of services for the best interest of the customers and BOLLORE, training them according to the designed solutions, monitoring their performance in comply with the committed service levels, correcting sub-standard performance in timely manner-Handling customers’ complaints and developing corrective action plan to solve the complaints in timely manner- Participating in the solutions design, identifying operations alternatives, developing operations / cost / pricing modeling, preparing presentation material, presenting the solution and finally soliciting the customers’ endorsement to buy-in the proposed solutions- Ensure customs clearance and CIQ 100% accuracy - Staff training and teamwork motivation Show less 1. be response of new projects (customer request understanding, cost assessment, quotation, SOP, flowchart, KPI)2. In charge of smooth handover of new projects to CS executive once the project is running properly3. Projects follow up (check and monitor the execution of all projects, monthly meeting with clients and find solutions to customers’ complaints)4. BLP and Yangshan projects management5. Exceed 98% for client’s quality standard7. CS recruitment, training and promotions8. Allocate CS resources if necessary9. Monthly billing double-check approval before sending it to customers10. Make sure CS department SOP are all up to date Show less

  • WGQ warehouse manager

    Dec 2014 - now

  • Customer Service Manager

    Jan 2014 - Dec 2014

  • Customer Service Supervisor

    Dec 2006 - Dec 2013