Sarah Holstein

Experience

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  Sportspace

  Nov 2008 - Apr 2014

  Recreational Assistant

  • Worked closely with large cross-section of the public in ensuring safety of pool users • Efficiently rigged and de-rigged equipment with least disruption to members of public using facilities • Maintained the high standard of cleanliness of sports centre• Assisted duty manager in day-to-day tasks • Coordinated with other team members to carry out tasks and regularly trained

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  Specsavers

  Nov 2008 - Sept 2009

  Optical Assistant

  • Pre-screened customers including estimation of prescription, checked eye health and taking recording of patients eye pressure• Was responsible for communicating with customers in store and over the phone • Resolved customer complaints in a sensitive and polite manner• Efficiently booked appointments and completed the correct forms for customers• Ensured tidiness of store, restocked shelves, and ensured the displays and promotions were correct • Archived patient records • Assisted the optician whenever necessary • Aided and recommended customers in choice of glasses • Managed payments Show less

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  Exsportise Ltd

  Jul 2011 - Jul 2011

  Lifeguard/Course Assistant

  • Assisted experienced coaching staff with their classes, constantly ensuring that the children were engaged in their activity• Prepared and covered classes when required• Supervised groups of children on external visits • Responsible for the lifeguarding of the pool each day, including opening and closure of swimming facilities• Interacted with children and parents to put them at ease when they arrived at the camp• Ensured safety and happiness of children throughout the day and night• Supervised lunchtimes and bedtimes, ensured all children were present• Communicated with other team members frequently to align the needs of the children in my care Show less

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  Bath and North East Somerset Council

  Jun 2012 - Jun 2013

  Assistant Project Officer

  • Responsible for the team’s marketing, ensuring a daily presence on a number of social media sites • Created business case detailing the need for Outdoor Gyms in B&NES • Supported Events Manager in the organisation and running of a number of events • Supported Contracts Manager in procurement of leisure facilities in B&NES • Supported Business Manager in production of new Playing Pitch Strategy• Created a monthly publication informing stakeholder’s of the team’s new projects and successes of ongoing projects • Coordinated the public sport courses that take place throughout the year • Developed communication and customer skills further by taking “Delivering Outstanding Customer Service” course • Collate information and carry out research for the team • Data Analysis Show less

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  Royal Collection Trust

  Jul 2013 - Sept 2013

  Ticket Sales and Information Assistant

  • Achieved sales targets through the sale of tickets, guidebooks, and Gift Aid• Represented the Royal Household as the first point of contact for visitors • Worked as part of a team efficiently directing and informing visitors and controlling large crowds of visitors• Worked within an internal call centre, booking visits for large groups and individuals for multiple venues• Resolved customer queries/problems in a sensitive and polite manner• Communicated with large cross section of customers overcoming language barriers • Ensured high standard of cleanliness and presentation at the visitor centre • Managed bookings and payments both in person and over the phone Show less

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  Kurt Geiger

  Sept 2014 - Apr 2016

  Merchandising Assistant

  • Responsible for stock control and movement of 6 collections, comprising of more than 650 individual products• Data analysis of weekly sales and make decisions regarding stock movements, allocation management and preparation for future intake of products across top 10 branches to meet company profitability objectives • Assist Merchandisers with sales analysis• Assist Merchandisers with the forecasting of sales and planning repeat orders of stock• Calculate, record and administer price changes and communicate them to branches• Decision and allocation of optimal stock to new stores• Execution of stock push and pull across the warehouse and 250+ branches, optimally using stock and distributing repeat stock effectively • Maximise sales through the condensing and re-grouping of merchandise, in order to meet Company performance requirements • Assist Merchandisers in the preparation of Sale Lists and ensure the correct distribution of sale merchandise• Liaise with stores and concession stores solving any merchandising issues • Liaise with warehouse and branches to issue and action recall instructions Show less

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  TJX Europe

  Jul 2016 - now

  • Manage the analytics team of 5 subject matter experts, driving results through the proactive analysis of TJXE systems to identify potential dishonesty and crime risks affecting the business, ensuring the communication, escalation and resolution of crime risks identified• Create and maintain a clear eCommerce fraud strategy, minimising friction for customers whilst mitigating fraud, ensuring the continued research of new fraud methods and latest preventative technology on the market• Utilising analytical insights and research to identify and deliver projects such as the implementation of new tools and new initiatives to improve the mitigation of fraud across stores and online• Communicate effectively at all levels, influencing senior leaders with the delivery of analytical insights gathering sponsorship to support team’s projects and goals• Consistently use different communication methods in various business areas to ensure all team members and business partners are fully aware of any operational exposures and what actions are in place to resolve• Develop internal and external partnerships to support the team’s strategy and business objectives• Set team objectives which align with business and departmental goals, ensuring robust succession plans, including recruitment to ensure the fulfilment of strategy and goals• Carry out biannual performance reviews, addressing any poor performance• Manage and control operational budgets for the analytics team• Support the production of training materials and delivery to the business, increasing awareness of crime and actively proposing solutions to any issues identified • Collaborate and work cross-functionally to support other teams & functions • Manage supplier relationships of the TJXE case management system ensuring optimal usage Show less ● Identify and investigate fraud leads through the interrogation and analysis of data ● Investigate internal losses such as refund activity/price integrity/discount and system/payment fraud● Manage fraud rules for the Payment Gateway, driving down false-positives whilst improving chargeback rates● Built and maintain new reporting tool data to ensure all aspects of risk are continually identified, monitored and investigated● Publish quarterly reports on eCommerce loss and on demand● Partner with couriers and banks to investigate and resolve parcel loss ● Collaborate with the Finance department to resolve chargebacks ● Identify areas to reduce loss through the implementation of new technology ● Partner with global partners to implement new Exception Based Reporting System● Manage graduates on their rotations through the department Show less ● Rotated through multiple departments within the Loss Prevention function, including Stores, Processing Centres, Crime and Analytics, Physical Security, eCommerce and Logistics in order to understand where loss occurs across the business ● Provided solutions and recommendations to reduce levels of loss within these departments● Worked on both individual and team projects● Calculated the total cost of loss within the whole Loss Prevention department across Europe. Provided solutions to increase savings● Conducted a time and motion study of Loss Prevention associates working in the stores. Recommended plans for future allocation of staff through more appropriate resourcing based on the results of the study● Analysed transport routes to establish those with the highest risk of crime. Identified innovative solutions to protect the companies trailers and goods ● Researched and recommended storage solutions for high value goods ● Established a new process for the recycling and reallocation of technology, such as CCTV cameras and EAS barriers● Created a new and innovative guide to globally support the use of a new computer system across Europe, US, and Canada● Researched and recommended new technology that could be implemented to support loss prevention staff working in stores Show less

  • Manager of Digital Fraud Prevention

    Feb 2025 - now

  • Manager of Loss Prevention eCommerce

    Apr 2023 - Mar 2025

  • Analytics Investigations Manager

    Jul 2020 - Apr 2023

  • eCommerce Loss Prevention Specialist - Payments & Fraud

    Jul 2018 - Jul 2020

  • Crime and Analytics Loss Prevention Graduate

    Jul 2016 - Jun 2018