Joe Charnley

Joe Charnley

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location of Joe CharnleySheffield, England, United Kingdom

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  • Timeline

  • About me

    Resource Planning & BI Specialist

  • Education

    • Thomas Rotherham College

      1987 - 1989
    • St Bernards RC Comprehensive - Rotherham

      1982 - 1987
  • Experience

    • Capita

      Sept 2000 - Sept 2009

      In this role I had responsibility for eleven direct report Team Leaders in a multi-skilled business unit of 120 FTE. I was responsible for the continuous improvement of call quality and efficiencies managing to multiple KPIs including blended AHTs and Sales conversion. I also had responsibility for attendance, disciplinary and grievance management hearings up to and including appeal level, as well as internal and external recruitment of both Team Leaders and Customer Service Advisors which has given me very strong skills in these areas. Show less

      • Team Manager

        Feb 2007 - Sept 2009
      • Real Time Analyst

        Apr 2006 - Feb 2007
      • Team Leader

        Sept 2000 - Apr 2006
    • Dixons Retail

      Sept 2009 - Jul 2013
      Planning & Intraday Manager

      This wide ranging Resource Planning role involved managing multiple business units’ performance, working closely with Heads of operations, whilst being central in strategic headcount planning reviews and recruitment decisions. With direct line management of up to 10 analysts covering front & back office operations as well as homeworking.

    • NHS Direct

      Jul 2013 - Mar 2014
      Forecasting & Capacity Contractor

      Contracted to assist in the decommissioning of NHS Direct towards end of March 2014.Working with complex Forecast and Capacity plans in Excel using Erlang C.

    • Ant Marketing

      Mar 2014 - May 2014
      Resource Planning & Performance Manager
    • Parseq

      May 2014 - Jul 2015
      Business Information Manager
    • E.ON UK

      Jul 2015 - Jul 2017
      Planning Scheduling Manager
    • Capita Employee Benefits

      Jul 2017 - Oct 2020
      Resource Planning Manager
    • Education and Skills Funding Agency

      Feb 2021 - now
      Capacity Planning Manager
  • Licenses & Certifications

    • ILM Level 7 diploma in Executive Management

      Institute of leadership & Management
      May 2008