Carlo Tedjadharma

Experience

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  Golden Rama Tours & Travel

  Jul 2013 - Sept 2013

  Tour Consultant Intern
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  Carbon Spanish Restaurant Hangzhou, China

  Oct 2016 - Jan 2017

  Waiter Part-Time
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  Bangkok Marriott Marquis Queen’s Park

  Aug 2017 - Feb 2018

  Front Office Intern (GSA, GRO & Room Controller)

  -Greet and welcome guests upon arrival. Check-in guests, verifying reservation, and credit information-Escorting guest to the room and explain about hotel and room facilities-Make reservations over the phone and in-person-Increase revenues by upselling room package, spa package and breakfast or dinner at all day dining restaurant. -Listen to guest’s complaints or concerns and resolve their issue in a timely manner-Responsible for a cash float throughout the shift and ensuring it balances correctly at the end of the shift-Run daily reports to check reservations for accuracy and identify any special requests-Preparing amenity and registration form for VIP guests-Assigning rooms for airlines and groups series Show less

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  Mulinaccio Italian Restaurant

  Mar 2018 - Jun 2019

  Restaurant Supervisor

  -To supervise the team and making sure the team followed SOP-Ensure the proper appearance and grooming of assigned Colleagues-Lead the team to achieve daily target sales-Assigned daily table & station assignment -Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment for each station.-Complete scheduled inventories, stock, and requisition necessary supplies

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  希牛管家 (Seeneo) Design Interior Company

  Oct 2018 - Dec 2018

  Marketing Intern

  -Create and planning company marketing exhibition activity.-Market research other competitors in the city

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  Dusit Hotels and Resorts

  Sept 2019 - Sept 2021

  -Assistant restaurant manager in all-day dining mix with Japanese and Thai restaurants with 256 seat capacity.-Initiate and execute own project assignments to help boost revenue during the pandemic.-Experience handling COVID-19 business operations situations. -Outlet Champion for 3rd party online applications (Food Panda, Grab Food, Eatigo Take out & Pick A Roo)-Experience in Japanese, Thai, and International cuisine. Assigned in Dusit Thani Manila, Philippines focusing on Food and Beverage Department.-Crossed training on all departments

  • Assistant Restaurant Manager

    Sept 2020 - Sept 2021

  • LEAD Management Trainee

    Sept 2019 - Sept 2020
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  The Food School Bangkok

  Nov 2021 - Feb 2023

  Assistant Manager Test Kitchen (Assistant F&B Manager) - (Pre-Opening)

  -Forecasting & Budgeting: Prepared comprehensive forecasts and budgets for Food & Beverage operations for 2022.-Strategic Planning: Developed and implemented strategic and action plans for the pre-opening phase.-Marketing & Promotions: Created and executed social media marketing plans, monthly promotions, and tailored Food & Beverage package promotions.-Third-Party Partnerships: Onboarded and integrated delivery platforms such as Grab, Food Panda, Line Man, and Yindii.-Menu Development: Designed concepts and menus for coffee, tea, and kombucha offerings.-Retail Merchandising: Conceptualized and designed the retail merchandising section to complement F&B operations.-Operational Setup: Established comprehensive Standard Operating Procedures for Front of House and Back of House operations.-Ingredient Development: Sourced and developed innovative beverage ingredients while ensuring cost efficiency.-Costing & Pricing: Conducted detailed costing and pricing analyses for beverage products.-Procurement & Setup: Managed the selection, handling, and receipt of Operating Supplies & Equipment (OS&E) and Furniture, Fixtures & Equipment (FF&E).-Training Programs: Created and implemented beverage and service training plans to ensure staff readiness.-Event Management: Coordinated and executed pre-, peri-, and post-event operations seamlessly.-Operational Support: Provided hands-on assistance and management for daily F&B service operations, ensuring excellence in guest experiences. Show less

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  FutureLog AG

  Mar 2023 - now

  Customer Success Manager

  -Planning, Preparation, Training, and Execution: Lead the implementation of the ERP system (FutureLog) by managing customer expectations to meet the operational needs of hotels across Indonesia, Malaysia, and the Philippines. Proactively address potential risks and provide effective workarounds during project implementation.-Feature Expertise and Deployment: Maintain up-to-date knowledge and expertise on new feature releases, ensuring seamless adoption as they are deployed in the production environment.-Client Engagement: Deliver impactful presentations on the company profile and provide live demonstrations of the system to potential customers, showcasing its capabilities and value.-Professional Representation: Act as a company representative at events organized by the British Chamber of Commerce (BCCT), effectively promoting the company’s presence and fostering networking opportunities. Show less