William Ma

Experience

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  Prospect Airport Services, Inc.

  Dec 2015 - Sept 2016

  Passenger Service Agent

  O’Hare International Airport at International Terminal 5• Certified trainer to new employee hires, trained and mentored 60+ new employees over a 5 month period.• Inspected and verified passenger documentation for domestic and international arrival and departure.• Issued boarding passes and rescheduled passengers affected by flight interruptions or cancellations.• Directed passengers through Customs, Immigration, and Quarantine, as required.• Complied with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies. Show less

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  UL

  May 2017 - Aug 2017

  Engineering Laboratory Intern

  Materials Lab – Quantitative Analysis/Analytical•Completed 320+ projects in a 4 month period, varying wet chemistry, gaskets & seals, and corrosion testing work. •Assisted laboratory team in reducing team backlog from 818 to 494 projects, reduced chemistry backlog from 268 to 131 projects. •Collaborated with Follow-Up Services (FUS) admins by reviewing data sheets and instructions to technicians, discussing project status, technical issues, test requirements, and negotiating completion date. •Executed appropriate test programs to notify client of any areas in which product is not in compliance with UL requirements or any changes in project scope or specifications.•Operated laboratory equipment: furnaces, ovens, hydraulic presses, tensile testers, analytical balances, meters, hand tools, band saws, various chemical compounds and solutions for suitable tests. Wet Chemistry Work•Conducted the following types of tests: Ash content test/loss-on-ignition, fiber diameter, percent chloride/bromine, percent insoluble in 1,1,1-trichloroethane/chloroform (filled asphalt coatings), percent pigment/insoluble solids, percent solid/non-volatile content, pH determination, qualitative chloride/bromine determination (Beilstein Test), quantitative determination of potassium carbonate/potassium acetate, specific gravity solids, specific gravity liquid via pycnometer, wallboard, weight per gallon via Baltimore cupGaskets and Seals Work•Quantified tensile strength & elongation tests, visual/hand flex tests and volume change tests.Corrosion Testing Work•Performed over 50+ weight (mass) of coating tests and coating bend tests on steel blades, frames, and sheets. Show less

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  UL

  May 2018 - Aug 2018

  Power Distribution Intern

  Energy & Power Technologies (EPT) Team•Tested on power distribution products (consumer electronics, mechanical hardware etc.): EV chargers, power taps, receptacles, wiring systems, connectors, conduits & fittings, grounding & bonding devices, outlet box hoods.•Created Lockout Tagout (LOTO) procedures to comply with OSHA standards.•Operated laboratory equipment: thermocouples, ammeters, multimeters, resistor loads, conduit, fittings, transformers, multiple power supplies (AC, DC, Single-phase AC, 3-phase AC).•Routinely implement 5S methodologies to improve efficiency. Show less

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  G&W Electric Co.

  May 2019 - Aug 2019

  Product Realization Intern

  New Product Development (NPD) Team•Updated existing general work instructions and ISO document plans•Performed FEA simulations in Creo and COMSOL Multiphysics 5.4•Involved in design reviews on the Viper®-HV Recloser•Performed inventory audit with Oracle JD Edwards EnterpriseOne•Worked on new product documentation - including assembly work instructions and ISO documentation

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  Masonite®

  Feb 2021 - now

  Product Engineer II - Architectural

  •Evaluate, refine, qualify testing of new and existing product designs and materials to address part and supplier changes•Lead field failures along with customers to investigate root causes, containment actions, and corrective actions•Collaborated cross-functional teams to meet project deadlines & requirements with suppliers and customers on various projects•Craft technical resources and engineering documentation•Provide active support to Engineering Change Process to reduce risk to changes made to new and existing products•Assist in on-going customer related questions, sales, quality, product management teams•Communicating through written reports and verbal presentations to key stakeholders (e.g. technical/non-technical customers, leadership, etc.) Show less

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  Forte Opening Solutions

  May 2024 - now

  Product Engineer II

  •Evaluate, refine, qualify testing of new and existing product designs and materials to address part and supplier changes•Lead field failures along with customers to investigate root causes, containment actions, and corrective actions•Collaborated cross-functional teams to meet project deadlines & requirements with suppliers and customers on various projects•Craft technical resources and engineering documentation•Provide active support to Engineering Change Process to reduce risk to changes made to new and existing products•Assist in on-going customer related questions, sales, quality, product management teams•Communicating through written reports and verbal presentations to key stakeholders (e.g. technical/non-technical customers, leadership, etc.) Show less