Varun V K

Experience

• 

  Larsen & Toubro Infotech

  Jun 2014 - Jul 2014

  Internship Trainee

  I got an opportunity to work with Larsen & Tubro as an intern, where I worked on Development of Voltmetric Releases in U-power ACBs for two months, which is based upon the automation testing of air circuit breakers. Furthermore, I have tested various parts of air circuit breakers and their behavior under various temperature by applying different voltages.

• 

  Sterling Educational Systems

  May 2015 - Jul 2015

  Internship

  I was among the 4 people who got shortlisted from a batch of 180 students, for a state government internship named as RGSTC-TIFAC-MSME scheme in which I have to provide technical support to the Micro, Small and Medium Enterprises, so I build a prototype of “Computer Controlled Distillation Unit”. In this parameters of Simple distillation unit were regulated by fetching commands from centralized machine, the unit was heavily equipped with sensors so as to control the entire process and to minimize the waste disposal. In this internship, I also rendered few presentations about the progress of prototype, which I build during this internship period. Show less

• 

  Accenture

  Aug 2016 - Aug 2019

  *Deployed UIPath automation for Citrix app, saving 300 minutes monthly*Enhancement of GUI by making it more interactive and learning on real time basis.*Successfully implemented ‘Chabot’ and made it more adaptable to various use cases.*Developed Python chatbot leveraging Tkinter library to handle project specific links.*Automated application deployment on Kubernetes cluster using Python script and client library.*Build a Python script managing Kubernetes deployment configurations, supporting environment switching. Show less *Provided L2/L3 support for implemented solutions and configurations.*Performed analysis on Classic and BFG data/system to identify circuits and trends.*Propose new service/plans and assess data predictability using regression models.*Communicated effectively with the client and identified effective ways of data handling.*Fostered good relations with peers, and help them in resolving the business oriented issue.*Conducted data mining and generating suitable dataset that can be imported into the model.*Ensured Data Quality of project and helped in proposing the effective method for data analysis.*Employed Regression models using machine learning algorithms for predictive analysis of data. Show less

  • Application Development Analyst(Google LLC)

    Apr 2019 - Aug 2019

  • Application Development Analyst(Liberty Global)

    Apr 2018 - Mar 2019

  • Application Development Associate

    Aug 2016 - Mar 2018
• 

  Olam Information Services Private Limited

  Sept 2019 - Nov 2021

  Analyst

  *Worked on "Power BI" tool to analyse active number of users.*Migrated existing SQL database table to handle duplicate records.*Employed "Nginx" web server to host the python based web application.*Created a Python based OCR Tool to extract details from Business Invoices.*Build “Django” based access management tool to provide user access across origins.*Designed Chatbot for Account Payable team using "Python", "Flask" and "Mycroft Framework”.*Constructed a prediction model using Decision tree algorithm and host it as REST API using flask.*Networking proficiency with emphasis on SSL, DNS protocols for secure hosted chatbot applications Show less

• 

  SLK

  Nov 2021 - Jun 2023

  Technical Lead

  *Developing SOAP to REST API using NodeJS and AWS Lambda.*Working on NDF framework Chatbot using Nuance Mix(Azure) tool.*Leading a team of six developers for Chatbot and API development.*Engaged in identifying Intent, entities, tagging guide and building NLU*Coordinating with developers to discuss and resolve defects on priorities*Collaborating with client for requirement gathering and architectural design*Converted specifications into comprehensive high-level and low-level design plans. Show less

• 

  Teleperformance

  Jul 2023 - now

  Team Lead

  *Transforming the existing As-is IVR architecture from directed dialogues to conversational flow.*Designing Voicebot/Chatbot/Knowledgebot for CCaaS domain by leveraging Visio call flows.*Training, building NLU, Intent and Entity of IVR call flows using Nuance Mix app.*Building Voice to Message deflection solution using Nuance Mix, AWS Lambda.*Working in Agile Methodology for deliverables and following other ceremonies.*Analysing VUI, DID documents to create to-be state flows of various LOBs*Extended Co-pilot functionality to channels like Teams and Twilio.*Integrated Co-pilot studio with SharePoint , ServiceNOW to retrieve details.*Build a co-pilot based solution to assist agent and derive context in existing knowledge base. Show less