Robyn Diaz

Experience

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  Oklahoma State University

  Sept 2011 - May 2014

  Writing Center Consultant
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  Jo-Ann Stores, Inc.

  Apr 2012 - Aug 2012

  Sales Associate
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  Ross Stores, Inc.

  Aug 2013 - Sept 2014

  Customer Service Associate
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  Ian School

  Feb 2015 - Mar 2016

  TEFL Teacher
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  North Carolina State University

  Aug 2016 - May 2018

  Instructor of Record/Teaching Assistant

  Designed syllabi and curriculum with a concentration in teaching students how to analyze and create content across multiple fields of study, creating 40~ pieces of supporting documentation tailored to students’ needs and course objectivesFacilitated the learning of 18~ students each semester through in-class discussion, one-on-one conferencing, drafting, revisions, final projectsDeveloped projects that engaged students and met departmental requirementsAssisted librarians in introducing students to the university library’s 3+ million collections and databasesAssisted students with incorporating formatting and organization based on predetermined stylesReviewed student work for consistency of thought, accuracy, and grammarMentored students one-on-one to develop their writing skills Show less

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  David's Bridal

  Oct 2016 - Sept 2019

  Bridal Show Representative/Customer Service Representative

  Managed the store front and alterations department, including the phone, register, signing in customers for appointments, and ensuring they were served by a consultant in a timely fashionCommunicated with colleagues in different departments to ensure customer needs were being metTrained a minimum of 5 customer service representatives on how to operate the computer systems, register, front desk and how to handle customer inquiries and complaintsResponded to customer inquiries and resolved customer issues and complaintsAssessed and met customer needs quickly and efficiently Show less

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  Everywhere & Nowhere Photography

  Oct 2017 - now

  Freelance Photographer
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  Louisburg College

  Jun 2018 - Aug 2019

  Instructor

  Instructed 50+ students in 4~ multi-level writing courses each semester to help them master the basics of writing with a particular focus on content development and grammarAnalyzed and addressed students’ needs and tailored objectives and outcomes, developing ~200 pieces of documentation to support student needs and course objectives making learning more accessible for students from lower-income communities Collaborated with colleagues from 3 different departments to clarify, define, and document faculty promotion guidelines creating definite expectations and reducing internal conflictIdentified a gap in students’ needs and developed and implemented a new course with my supervisor resulting in students getting the support they needed to meet their writing goalsDeveloped projects that engaged students and met departmental requirementsAchieved an average or higher-than-average student pass-rate every semesterDemonstrated how to successfully utilize classroom-related technologyCollaborated with 12+ colleagues across 3 departments to revise, develop, and implement curriculum and best teaching practices for the college Reviewed and edited student work for content, grammar, and accuracyMentored students one-on-one to develop their writing skills Show less

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  NOVA (Japan)

  Nov 2019 - Apr 2021

  TEFL Instructor

  Selected lessons from a repository of 12+ books and tailored the lessons to 40+ students a weekSimplified and explained concepts of grammar, pronunciation, and vocabulary to multi-generational second-language learners spanning 60+ years in age Improved average student rating scores, consistently achieving 9 out of 10, and incorporating feedback from students and managementIncreased business with a successful demo-lesson rate of approximately 80%Communicated effectively with coworkers from different cultural backgrounds for whom English is a second languageConducted lessons online through Skype and Zoom explaining to second-language learners how to perform technological tasks Show less

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  Micro Focus

  Apr 2022 - now

  Technical Writer | Information Developer