Abhishek Agarwal

Abhishek Agarwal

Developer

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location of Abhishek AgarwalPune, Maharashtra, India

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  • Timeline

  • Skills

    Process improvement
    Vendor management
    Business process improvement
    Project management
    Quality assurance
    Crm
  • About me

    Responsible for Global Quality Assurance, Process Improvement and Operational Compliance for US Mortgage Servicing.

  • Education

    • MKU

      1997 - 2000
      Master of Computer Applications (M.C.A.) Computer Science
    • Delhi Public school - Noida

      1982 - 1993
      12th Science
    • Delhi University

      1994 - 1996
      Bachelor of Commerce (B.Com.) General
  • Experience

    • Perot Systems

      Mar 2000 - Oct 2001
      Developer
    • IBM

      Nov 2001 - Jun 2006
      AM Quality
    • Option One Mortgage Corporation

      Jul 2006 - Jul 2010

      Responsible for Quality, Transitions and Business Excellence (Process Improvement) Responsible for Quality, Transitions and Business Excellence (Process Improvement)

      • AVP Quality Assurance

        Jul 2008 - Jul 2010
      • Quality Assurance Manager

        Jul 2006 - Jun 2008
    • Homeward Residential, Inc.

      Aug 2010 - Jul 2015
      Vice President Quality Assurance

      Responsible for Quality, Transitions , Compliance and Business Excellence (Process Improvement)

    • Ocwen Financial Solutions Pvt. Ltd. - APAC

      Aug 2015 - now

      Responsible for Regulatory, Compliance and Operational testing for US Mortgage Responsible for managing Operational Risk and compliance globally.Key responsibilities include Risk Assessment (RCSA), Issues management, GRC tool management, Compliance testing, Governance, Enterprise Policy and Procedure management, Reporting and BCP. Responsible for Quality, Transitions, Compliance and Business Excellence (Process Improvement)

      • Director Operational Controls

        Mar 2023 - now
      • Director Operational Risk and Compliance

        Jan 2022 - Feb 2023
      • Director Quality Assurance

        Aug 2015 - Jan 2022
  • Licenses & Certifications

    • Six Sigma Black Belt

      IBM
    • Mortgage Bankers Association (MBA) Servicing

      Mortgage Bankers Association
      Nov 2013
    • 3-TP Senior Leaders Program

      Indian Institute of Management, Ahmedabad
      Feb 2016
    • PRINCE2® Practitioner

      AXELOS Global Best Practice
    • Certified Risk Manager (CRM)

      ISO - International Organization for Standardization