Wendy Lane

Experience

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  Foster's Daily Democrat

  Mar 1995 - Dec 1999

  Pre-press tech / Courier

  Complete knowledge of all aspects of newspaper production and distribution. Operated pagecameras, image setters and processors using film and paper. Reviewed composition andcontent to assure quality and standards using density and calibration tests. Assisted inset up, maintaining of computers, image setters and processors related to image output,training of other employees on use and maintenance of equipment.

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  Best Buy

  Oct 2006 - Apr 2009

  Merchandiser, Inventory/ Shipping & Receiving, Loss Prevention

  Team Lead, provided guidance and training, prioritized work flow for team. Controlled merchandise entering and leaving the store entrances/exits. Monitored store activity through closed circuit TV's.Reported to management store loss prevention/security/safety issues, concerns and non-compliance.Monitoring shrink by daily cycle counting, inventory reconciliation, audits and inspectionsForwarded Excel and other reports to Area and District Managers.Packed, labeled and shipped merchandise to other stores, central warehouse and customers utilizing company trucks, and shipping companies Fed-ex UPS and DSL. Ensured products were received from delivery trucks and stocked and replenished sales floor and warehouse. Built and setup special projects including furniture, store fixtures and vendor provided displays accurately. Show less

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  Sears Portrait Studios

  Oct 2010 - Dec 2010

  Professional Photographer

  Take pictures of individuals and groups using cameras, lighting, props and backgrounds.Adjust photos using computer program to make multiple different styles.Help customers decide which pictures to purchase and complete sales.Schedule appointments, set up your equipment, keep records, train new employees.

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  Acosta Sales & Marketing

  Feb 2011 - Sept 2015

  Certified Merchandising Specialist

  Auditing of displays, products, content in retail stores. Installing fixtures, product, signage and informational products.Stock counts, Inventory consolidation. POP placement DVD placement and returns. stocking shelves.Servicing, troubleshooting/repairing and cleaning various displays. Collecting and reporting detailed inventory data; Works closely with retail managers informing them of new product launches, promotions, and procedures.

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  Kohl's Department Stores

  Aug 2014 - Aug 2015

  Operations

  Assisted in the stocking/merchandising of incoming truck freight to the sales floor and stockroom Assisted with fixtures and furniture assembly and performs other stock and fixture maintenance tasks as required.Assisted at register and customer service as needed. Completed price changes, prepares for and completes physical inventory, conducts cycle counts organizes the stockroom. Responds to phone calls and pages for areas of responsibility and other tasks as assigned.

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  Dollar General

  Aug 2015 - Jan 2017

  SMC/AM

  Completes paperwork and documentation for bank deposits, cash register reports, key control.Reconciles invoices for vendor drop shipments, courier inbound/outbound deliveries and weekly truck shipments.Provides superior customer service leadership and proper training for employees.Evaluates operating statements to identify business trends, expense control opportunities, potential shrink, and errors.Orders to ensure the meeting or exceeding of in-stock targets; review ordering plan, seasonal direction and inventory management issues on a weekly basis.Facilitate the efficient staging, stocking and storage of merchandise, ensuring all merchandise is presented according to established practices including product pricing and signage. Maintains accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls.Ensures that the store is effectively opened and closed each day. Communicates performance, conduct and safety expectations regularly. Show less

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  Walmart

  Apr 2017 - now

  CSM

  Customer Service ManagerCash Office Covers all customer service operations, cashiers, cart pushers, AP hosts, and maintenance. Identifies customer’s needs, assists with purchasing decisions, locating and organized merchandise, resolving customer issues and concerns.Communicated product promotions, services, credit cards, survey information to cashiers and sales associates.Manages cashier schedules, training, and mentoring. Expedites front lines, directs flow of customers to ensure shortest wait times. Opens and closes all cash drawers for the store, audits the cash drawers, pulls cash advances.Oversees compliance and orderly maintenance of front-end equipment and supplies.. Oversee the authorization and validity of customer returns, exchanges, check authorizations, voids, and discretion discounts. Show less