Curtis Ricard

Experience

• 

  West Publishing Corporation

  Nov 1996 - Oct 1998

  Customer and Technical Services Representative

  Provided technical support and administrative service for customer-facing West applications (Westmate, Premise, and LawDesk).

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  West Group

  Dec 1998 - Dec 2002

  Senior ETS Consultant, Desktop Solutions Group

  ▪ Provided desktop computer support and consulting to internal users. ▪ Deployed and maintained Enterprise Resource Planning clients (SAP, Peoplesoft).

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  Thomson Reuters

  Jan 2003 - Jan 2016

  Provided consistent, reliable technical leadership and operational expertise for global desktop infrastructure projects. ▪ Frequently represented my team in discussions with senior Business, IT, and Project leadership. ▪ Led mid-size project teams (10-15 staff members). ▪ Evaluated, designed, and implemented SCCM, Check Point FDE, and other client/server applications to support global desktop environment. ▪ Serviced Windows Operating System Images, WinPE boot images, and related components using Microsoft Deployment Toolkit (MDT) and SCCM.▪ Created Batch, VB, AutoIt, and PowerShell scripts to automate redundant tasks, application installations, and Operating System Deployment process. ▪ Utilized SCOM, SiteScope, and Tivoli to monitor server hardware, OS, and applications. ▪ Maintained group policy objects, login scripts, SCOM clients, and SCCM clients. ▪ Participated in 24x7 on call rotation, escalated problems to internal/external support.▪ Supplied 3rd level support to tier 1-2 technical support staff. Show less Implemented 3-tiered SMS 2003 hierarchy as a domain-wide desktop management solution. ▪ Designed, tested, and implemented ITMU and WSUS patching solutions. ▪ Designed and implemented a highly customized Operating System Deployment solution using SMS 2003 OSD feature pack. ▪ Deployed corporate standard applications using SMS 2003. ▪ Repackaged corporate standard applications using VBScript, AutoIt, and Wise Installation Studio. ▪ Maintained group policy objects and login scripts. ▪ Deployed and maintained Novell ZENworks Asset Management solution for desktop inventory/reporting. ▪ Provided 3rd level support to tier 1-2 technical support staff, and mentored staff. ▪ Led small project teams (3-5 staff members) Show less

  • Lead Systems Engineer, Desktop Engineering & Standards - Infrastructure

    Jan 2010 - Jan 2016

  • Senior Systems Engineer, Desktop Engineering & Standards

    Jul 2004 - Jun 2010

  • Senior Systems Engineer, Application Management Services

    Jan 2003 - Jun 2004
• 

  Microsoft

  Feb 2016 - Sept 2023

  ▪ Serve as a trusted technology advisor for large enterprise customers.▪ Lead customers through their Zero Trust Security journey.▪ Establish long-term relationships with customers to ensure Designated Systems Engineer and Enterprise licensing renewals.▪ Deliver multi-day customer workshops for Microsoft Defender product line.▪ Assist customers with Microsoft Defender onboarding initiatives using Microsoft tools (SCCM, Intune, Security Portal, Group Policy)▪ Help customers with product/feature introduction and maintenance, problem resolution, and technology planning.▪ Partner with Microsoft Unified Support to identify and resolve issues/incidents.▪ Create PowerShell, VB, and Batch scripts for customers to automate tasks across the enterprise.▪ Proactively communicate technical and security information to customers and assist them with lifecycle planning Show less ▪ Coded custom Extended Security Updates solution and earned internal recognition (Microsoft Gold Award).▪ Served as a trusted technology adviser for large enterprise customers.▪ Collaborated with Microsoft account team to achieve customer’s business goals, develop long-term customer relationships, and grow account revenue.▪ Gathered technical and business requirements from customers and recommended enterprise management solutions/best practices.▪ Guided customers through design, implementation, and support of their SCCM infrastructure.▪ Demonstrated new product features and trained customers to use SCCM and related Microsoft tools.▪ Filed product bugs and relayed customer feedback to internal development and supportteams.▪ Created PowerShell, VB, Batch, and AutoIt scripts for customers.▪ Partnered with Microsoft Premier support to identify and resolve issues/incidents.▪ Led local Microsoft internal initiatives, including GIVE campaign committee and SEAT Forum Show less

  • Sr. Cloud Solution Architect

    Aug 2022 - Sept 2023

  • Premier Field Engineer/Sr. Premier Field Engineer/Sr. Customer Engineer

    Feb 2016 - Aug 2022
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  XMS Solutions, Inc.

  Sept 2023 - Sept 2024

  Senior Consultant

  As a Senior Consultant, I provide professionalism and technical expertise to customers to meet their business needs. I work independently to design and implement customized solutions utilizing industry best practices, my own experience, and the most appropriate recommendations depending on the needs of the customer. I assist in troubleshooting and resolving issues in customer environments and operate as a member of a virtual team.

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  Innovatus Technology Consulting

  Sept 2024 - now

  Sr. Cloud Engineer
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  Microsoft

  May 2025 - now

  Sr. Cloud Solutions Architect