David B. Hoch

Experience

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  Chatfish, Inc.

  Oct 2000 - Apr 2001

  Senior Technical Writer / Video Producer

  Created an online help system for Chatfish's innovative online media event technology. Also produced video content for client events and marketing demonstrations.

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  Creative Shorts

  Jan 2001 - now

  Principal Creative/Teacher/Storyteller

  Provide writing, video production, photography, graphic design, and instructional design services. Portfolio available at http://www.creativeshorts.com/portfoliomain.html.

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  Flamenco Networks

  May 2001 - Sept 2001

  Senior Technical Writer (contractor)

  Created an online help system for customers implementing and managing business-to-business web services.

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  EMS Technologies

  Mar 2002 - Mar 2003

  Writer / Video Producer / Graphic Designer / Photographer (contractor)

  In charge of developing all communication materials for EMS's Flo mobile clinical workstation. This included creating user guides, producing website copy, writing trade journal articles, designing data sheets, and producing training and marketing videos.

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  Elavon, Inc.

  Aug 2005 - Oct 2005

  Senior Technical Writer (contractor)

  In preparation for a PCI audit, documented Unix and Windows systems support related processes, including including installations, account authorizations, encryption key certificate renewals, and data recovery procedures.

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  Philips

  Oct 2005 - Mar 2006

  Senior Technical Writer (contractor)

  In just under 5 months, researched and documented more than 70 Sarbanes-Oxley compliant policies and procedures for Philips' IT businesses, including desktop support, business critical applications support, SAP financial reporting services, Electronic Data Interchange services, sales forecasting automation, and server systems support.

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  ADP

  Apr 2006 - Jun 2010

  Senior Instructional Designer

  * Working as an Instructional Designer/Video Producer for ADP's sales training organization, designed instructional content for ADP's National Accounts Services. This included filming sales associate interviews and client testimonials, filming presentations by senior sales executives, and producing promotional videos that introduced products, services, and training tools to sales associates. * Managed, maintained, and purchased all video and audio equipment used by the sales training organization.* Researched, tested, and designed mobile learning solutions. Show less

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  Xerox

  Feb 2011 - Apr 2011

  IPad Deployment Consultant (contractor)

  Implemented an iPad-based solution for delivering technical sales proposals to Xerox ACS clients. One such client, the State of Montana, was to receive 10 copies of a proposal for outsourcing the management of their Medicare benefits to Xerox ACS. Each copy of the proposal was 2,000 pages, for a total of 20,000 pages. By deploying the proposal on iPads, Xerox ACS realized a 50% savings in printing costs, and a 90% savings in shipping costs.

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  Internap

  Jul 2011 - Jun 2012

  Senior Technical Writer

  Working in an Agile development environment, created and updated reference, installation, and product guides for Internap's diverse line of networking and data management services, including Internap's enterprise private-cloud service, Content Delivery Network (CDN), and the Flow Control Platform (FCP) for intelligent route optimization.

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  NSPI

  Oct 2012 - Nov 2012

  Senior Technical Writer (contractor)

  Verified and updated control objectives for a data center audit, including environmental security, information security, and communications security.

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  Manhattan Associates

  Jan 2013 - Jun 2013

  Senior Instructional Designer (contractor)

  Converted 25 SME-hosted webinar recordings on supply-chain management software into Lectora Online e-learning courses. Using Camtasia and Soundtrack Pro, edited the recordings for content, enhanced and cleaned up the audio, and chunked the content by subtopic.

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  Manheim

  Apr 2013 - Mar 2014

  Senior Technical Writer (contractor)

  Created documentation and e-learning courses in support of the rollout of new products and services to all Manheim Auction locations throughout the United States. This included user guides for the Image Auditing tool, the WebFocus reporting tool, the Sale Setup tool, and the Enhanced Vehicle Imaging Suite.

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  Fiserv

  Feb 2015 - Jun 2016

  Senior Technical Writer (contractor)

  * Managed the creation and review of Disaster Recovery procedures for all Fiserv critical corporate applications and platforms.* Developed standardized backup procedures for backing up critical employee data and files.* Worked with engineering to standardize the procedures for identifying and safely removing malware from employee infected PCs. * Created operational run books for Fiserv's Desktop Services and Server Support organizations.

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  Cox Automotive Inc.

  Jan 2017 - May 2017

  Instructional Designer (contractor)

  * Created employee playbooks for Manheim Auctions. These playbooks guide new employees through their first year on the job in one of the many auction departments (e.g., Dealer Services, Commercial Accounts, Lot Operations, Arbitration, Front Office, etc.) and direct them to available training on building their core and career level competency skills in the automotive auction business.* Designed an on-boarding handbook for Manheim Auctions hiring managers to use in tandem with the employee playbook. It includes a series of checklists to help the manager guide new employees through the playbook during their first year. Show less

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  AT&T Mobile Tel

  Jun 2017 - Aug 2017

  Instructional Designer (contractor)

  Working with a team of AT&T Instructional Designers, used Lectora Online 3.4 to create responsive versions of existing AT&T Mobility Retail e-learning courses to accommodate store employees who are now receiving most of their product, policy, and procedures training on tablets and smartphones.

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  Cox Automotive Inc.

  Oct 2017 - Mar 2018

  Instructional Designer (contractor)

  Worked with Manheim's Inventory Solutions group to create a new 4-week new-hire sales training program for Client Solutions Executives. The finished program will include job aids, scenario-based eLearning courses, 1-week of classroom training, a two-day visit to a Manheim auction location, including the opportunity to experience a sale day, and visits to dealerships with a peer-coach. New-hires will be required to pass a level 1 and level 2 certification exam before they are allowed to enter the field. Show less

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  Infratech Corporation

  Mar 2023 - now

  Technical Writer

  Updating and redesigning Infratech's documentation and training. This includes: * Updating and redesigning Infratech's Safety Manual * Creating a new template and redesigning the PowerPoint deck for Infratech's new hire training * Redesiging Infratech's Employee Handbook * Redesiging Infratech's tablet documentation