Michael Granec

Experience

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  Landscape and Maintenance by Mike

  Jul 2010 - now

  Company Owner

  Day-to-day operations and overseeing the landscape crews.SalesTransform landscapesLandscape design

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  Riverhill West

  Nov 2010 - Nov 2011

  Nursing Assistant

  Provide care to residents and assist with activities of daily living.

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  LindenGrove, Inc.

  Nov 2011 - Jan 2015

  Certified Nursing Assistant

  Help residents with activities of daily living.

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  LindenGrove, Inc.

  Jul 2015 - Aug 2016

  IT Special Projects/IS Generalist

  Provides responsive quality services to both internal and external users in the area of Electronic Medical Record (EMR) application. Performs immediate analysis of issues/questions of EMR software and directs the implementation of corrective action to restore function and avoid recurrence. Records all EMR related incidents while maintain accountability and ownership until resolved. Monitors progress of EMR software on problem resolution and initiates timely feedback to management and the customers. Responsible for creating EMR documentation and training tutorials that are stores electronically or hard copy for all staff to reference for troubleshooting. Provides help desktop support to all end users. Trains all users on EMR software and basic computer skills. Analyzes the need for technology and how it's being used. Assists in maintaining security set-ups for all new and existing users. Detect patterns of occurrences, and coordinates with staff regarding handling resolutions to persistent problems. I also do many things outside of EMR support. •Troubleshoot and diagnose all computer equipment across the organization.•Coordinate installation of printers, assist with setting up, and testing to ensure they are fully functional on the network.•Test new applications before deployment, and if issues come up work them out with vendors and or PHCI.•Prepare IT/IS related documents for any training or educational purposes.•Install work stations, including any peripheral equipment. •Inventory equipment and monitor functionality.•Ensure hardware is stripped and secured before disposal•Train users as necessary of different devices.•Set up DR tool, monitor, and implement disaster recovery planning. Make sure facilities are practicing quarterly. •Identify trends in issues and or user(s) to help prevent further reoccurring problems. •Restructuring Microsoft Office across the organization.•Develop IT/IS policy and procedures. Show less

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  QuadMed Employer Onsite Health and Wellness Centers

  Aug 2016 - Jun 2020

  -Collaborate with ancillary system analysts and users, and software vendors to understand and develop business and functional interface requirements.-Analyze and translate business requirements into functional and non-functional requirements.-Design, develop, test, and deploy new interfaces to satisfy defined requirements.-Ensure interface processes conform to all applicable regulatory and accreditation requirements-Participate in the analysis and modification of the interface architecture to resolve issues.-Accurately estimate required effort level and time required to complete assigned tasks and consistently meet these estimates.-Manage, monitor, and maintain the Epic and Qvera Interface Engine system.-Troubleshoot EDI processing errors, identify the cause, determine possible resolutions, and fix defects in existing interfaces.-Provide 24x7x365 on-call support for interfaces, promptly responding to critical failures, and escalating issues when necessary.-Provide on-going support for existing interfaces.-Analyze performance of interfaces and take actions to correct deficiencies.-Coordinate with both internal and external trading partners to ensure the efficient processing of transaction data.-Build interface error workqueues and work work with internal teams on root cause and problem analysis.-Develop "Root Cause Analysis" when issues arise.-Perform quarterly and any external application upgrades.-Work with internal teams on best practices for information we send to external systems.-Manage small interface related projects with senior project managers. Show less -Initiates, escalates or resolves problem tickets and/ or service requests. Troubleshoots and resolves technical problems, or escalates to support resources. Facilitates closure to problem ticket/ service requests while meeting or exceeding defined service level expectations.-User access management for QudMed Systems-Support all internal QuadMed Systems.-Monitor EMR performance-Provide training on applications and if needed further assistance guide to right department.-Demonstrate strong analytical skills – problem identification, confirmation, and resolution-Isolate and diagnose issues-Drive client success by owning issue resolution-Provide basic education on best practice-Work with EMR vendor to solve internal application issues -Review logs to determine cause of crashes and performance related issues. Show less

  • Interface Analyst

    Aug 2016 - Jun 2020

  • Help Desk Representative (Clinical Systems)

    Aug 2016 - Jan 2019