Ettienne Rossouw

Experience

• 

  Business Connexion

  May 2003 - Dec 2012

  Support Eveready South Africa from 2007 to 2011• Server, Desktop and Helpdesk Support on a National Level• Blackberry Administration• Active Directory Administration• Lotus Notes Administration.• Dealing with suppliers for quotes, Fire protection maintenance and pressure sealer printer for PayrollSupporting Cadburys South Africa from 2003-2007• Working as part of a team of 5 Engineers, providing 1st and 2nd line desktop support• Supporting +- 350 users on site and remote offices• Installed, configured and supported Windows 2000 and XP on the desktop• Active Directory Administration• Desktop and Laptop Image creation using Symantec Ghost• Lotus Notes Administration Show less

  • Senior Customer Engineer

    Jan 2012 - Dec 2012

  • Customer Engineer

    May 2003 - Dec 2011
• 

  Dimension Data

  Jan 2013 - Jun 2015

  Microsoft Tier 3 Engineer: SCCM, SCOM, Riverbed and Microsoft Server Environment

  Tier 3 Support focusing on Enterprise support, SCCM, SCOM and Riverbed TechnologiesPart of the Enterprise Team for ITO. Support for Outsource clients including: Coca-Cola SABCO, Shanduka Beverages, BIG Indochina and Woodlands DairyMain areas of focus are System Center Configuration Manager and Systems Center Operations Manager with a new additional focus on Riverbed Technology as well as general Server administrationSCCM roles including Patch Management, Application Packaging and Deployment, OS Deployment, OS Management Show less

• 

  OntechIT

  Jun 2015 - Nov 2022

  Service Desk Manager at OntechIT• Management of Service Team to ensure client SLAs are met together with focus on continuous improvements, problem management and change management to reduce recurring problems and drive through service improvement items.• Assisting with management of Acceptance into Service from Project teams into Service area.• Technical escalations from service team• P1 Management and technical resolutions• Infrastructure Standby Shifts • Performance Reviews for service team staff• Administration of technologies and infrastructure including but not limited to:8x8 VOIP Platforms, Active Directory, Exchange, Horizon Phone Systems, Hosted Data Centre admin (VMware), Hyper-V, Mimecast, Microsoft Server Platforms (2003 to current), Office365, Okta, Symantec, Ubiquiti Unifi, Veeam Backup and Replication, VMware, and general network support and management of 3rd parties Show less Tier 3 Engineer and Team Lead at OntechIT• Support of UK based clients• Management of SD staff in team• Technical Escalations from Service Team• Project implementation • Infrastructure and Application Support including but not limited to:8x8 VOIP Platforms, Active Directory, Exchange, Horizon Phone Systems, Hosted DC management, Hyper-V, Office365, Mimecast, Microsoft Server Platforms (2003 to current), Symantec, Veeam Backup and Replication, VMware, and general network support and management of 3rd parties. Show less

  • Service Desk Manager

    Mar 2019 - Nov 2022

  • Team Lead at OntechIT

    Jun 2015 - Feb 2019
• 

  Zenzero

  Nov 2022 - now

  Working with the best to deliver the best

  • Service Manager

    Jan 2024 - now

  • Technical Operations Manager

    Jan 2023 - Jan 2024

  • Service Desk Manager

    Nov 2022 - Jan 2023