Daniel Michael Carrera Campos

Daniel Michael Carrera Campos

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  • Timeline

  • About me

    Salesforce Customer Success Manager

  • Education

    • Tecnológico de Monterrey

      2012 - 2017
      Licentiate degree Administracion y estrategia de negocios
  • Experience

    • SAP

      Dec 2017 - Jul 2021

      As a a Senior Functional Delivery Consultant I work in projects with complex clients during the explore, realize, and deploy phases of implementation as the subject matter expert of the SAP Fieldglass application, to ensure customers obtain the most value within the scope of the project and assess on additional requirements customers may need to implement. • Plan & lead all functional aspects of the implementation of the solution.• Support and understand customer's integration requirements. • Ensuring the improvement of customers process around procurement of contingent labor and external services.• Request, analyze, identify, communicate, and reconcile gaps in client data while remaining cognizant of project milestones.• Ensure client configuration and business requirements documents are accurate, complete, and approved during each phase during quality gates and above all ensuring that the documentation is clear to the customer. • Engage with Managed Service Provider (MSP) Partners, during implementation, enabling them to lead successful SAP Fieldglass implementations with their clients along with providing all the necessary expertise to resolve the clients requirements.• Reviewing projects from other team members to ensure that customer value will be met. • Participation in internal initiatives to improve implementation and delivery process across multiple regions.• Supporting other consultants with complex customers and scenarios. Show less As a an Implementation Consultant I work in projects with clients during the explore, realize, and deploy phases of implementation as the subject matter expert of the SAP Fieldglass application.• Complete software implementation tasks around project planning, fit-gap analysis, delta design, and solution validation• Lead fit-gap analysis workshop as well as design sessions for delta requirements.• Ensure the usage of best practices and push the optimization and improvement of processes.• Request, analyze, identify, communicate, and reconcile gaps in client data while remaining cognizant of project milestones.• Ensure client configuration and business requirements documents are accurate, complete, and approved during each phase during quality gates.• Plan, lead and design solution validation sprints• Configure both production and pre-production environments along with data uploads based on validated requirements and gathered data. • Engage with Managed Service Provider (MSP) Partners, during implementation, enabling them to lead successful SAP Fieldglass implementations with their clients along with providing all the necessary expertise to resolve the clients requirements. Show less As an Associate Consultant, I supported the implementation team working with clients during the explore, realize, and deploy phases of implementation.• Review and analyze data provided by the clients to ensure integrity or identify any gaps.• Support the lead Business Analyst with configuration task based on the design proposed to the client.• Complete support documentation such as user guides, functionality presentations and script reviews.• Prepare and execute data uploads based on the information requested by the lead Business Analyst to the Client. Show less

      • Senior Functional Delivery Consultant - SAP Fieldglass

        Apr 2021 - Jul 2021
      • Implementation Consultant - SAP Fieldglass

        Mar 2019 - Apr 2021
      • Implementation Associate Consultant - SAP Fieldglass

        Dec 2017 - Feb 2019
    • Adenza

      Jul 2021 - Jan 2023
      Cloud Experience Manager

      Act as a delivery manager and assist Calypso Cloud clients in the context of onboarding. Work directly with the implementation team and customer to inform, plan and coordinate all aspects of Cloud integration.Work closely with Cloud Operations team to breakdown and schedule implementation tasks.Follow-up Cloud onboarding issues and ensure Support and Engineering are provided with all relevant information during implementation of Calypso. Facilitate and document with the Cloud Operation teams technical aspect of new functionalities. Show less

    • Aventi Global Limited

      Feb 2023 - Sept 2023
      SAP Fieldglass Senior Solution Engineer
    • Salesforce

      Sept 2023 - now

      Helping the accounts I work with to maximize their investment in salesforce through signature success by:- Ensuring license usage and feature adoption.- Helping customers mature in their salesforce knowledge and business practices.- Pinpointing potential platform issues that could cause suboptimal performance or health issues.I strive to be a trusted advisor to my account to ensure that they are successful with their investment in Salesforce. The success of the customer is the success of Salesforce. Show less

      • Customer Success Manager

        Apr 2024 - now
      • Technical Account Manager

        Sept 2023 - Apr 2024
  • Licenses & Certifications

    • Salesforce Certified Administrator

      Salesforce
      Nov 2023
      View certificate certificate
    • Salesforce Certified AI Associate

      Salesforce
      May 2024
    • Salesforce Certified Advanced Administrator

      Salesforce
      May 2024
      View certificate certificate
    • SAP Certified Application Associate - SAP Fieldglass Services and External Workforce

      SAP
      Apr 2021
      View certificate certificate
    • Salesforce Certified Platform App Builder

      Salesforce
      May 2024