
Daniel Michael Carrera Campos

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About me
Salesforce Customer Success Manager
Education

Tecnológico de Monterrey
2012 - 2017Licentiate degree Administracion y estrategia de negocios
Experience

SAP
Dec 2017 - Jul 2021As a a Senior Functional Delivery Consultant I work in projects with complex clients during the explore, realize, and deploy phases of implementation as the subject matter expert of the SAP Fieldglass application, to ensure customers obtain the most value within the scope of the project and assess on additional requirements customers may need to implement. • Plan & lead all functional aspects of the implementation of the solution.• Support and understand customer's integration requirements. • Ensuring the improvement of customers process around procurement of contingent labor and external services.• Request, analyze, identify, communicate, and reconcile gaps in client data while remaining cognizant of project milestones.• Ensure client configuration and business requirements documents are accurate, complete, and approved during each phase during quality gates and above all ensuring that the documentation is clear to the customer. • Engage with Managed Service Provider (MSP) Partners, during implementation, enabling them to lead successful SAP Fieldglass implementations with their clients along with providing all the necessary expertise to resolve the clients requirements.• Reviewing projects from other team members to ensure that customer value will be met. • Participation in internal initiatives to improve implementation and delivery process across multiple regions.• Supporting other consultants with complex customers and scenarios. Show less As a an Implementation Consultant I work in projects with clients during the explore, realize, and deploy phases of implementation as the subject matter expert of the SAP Fieldglass application.• Complete software implementation tasks around project planning, fit-gap analysis, delta design, and solution validation• Lead fit-gap analysis workshop as well as design sessions for delta requirements.• Ensure the usage of best practices and push the optimization and improvement of processes.• Request, analyze, identify, communicate, and reconcile gaps in client data while remaining cognizant of project milestones.• Ensure client configuration and business requirements documents are accurate, complete, and approved during each phase during quality gates.• Plan, lead and design solution validation sprints• Configure both production and pre-production environments along with data uploads based on validated requirements and gathered data. • Engage with Managed Service Provider (MSP) Partners, during implementation, enabling them to lead successful SAP Fieldglass implementations with their clients along with providing all the necessary expertise to resolve the clients requirements. Show less As an Associate Consultant, I supported the implementation team working with clients during the explore, realize, and deploy phases of implementation.• Review and analyze data provided by the clients to ensure integrity or identify any gaps.• Support the lead Business Analyst with configuration task based on the design proposed to the client.• Complete support documentation such as user guides, functionality presentations and script reviews.• Prepare and execute data uploads based on the information requested by the lead Business Analyst to the Client. Show less
Senior Functional Delivery Consultant - SAP Fieldglass
Apr 2021 - Jul 2021Implementation Consultant - SAP Fieldglass
Mar 2019 - Apr 2021Implementation Associate Consultant - SAP Fieldglass
Dec 2017 - Feb 2019

Adenza
Jul 2021 - Jan 2023Cloud Experience ManagerAct as a delivery manager and assist Calypso Cloud clients in the context of onboarding. Work directly with the implementation team and customer to inform, plan and coordinate all aspects of Cloud integration.Work closely with Cloud Operations team to breakdown and schedule implementation tasks.Follow-up Cloud onboarding issues and ensure Support and Engineering are provided with all relevant information during implementation of Calypso. Facilitate and document with the Cloud Operation teams technical aspect of new functionalities. Show less

Aventi Global Limited
Feb 2023 - Sept 2023SAP Fieldglass Senior Solution Engineer
Salesforce
Sept 2023 - nowHelping the accounts I work with to maximize their investment in salesforce through signature success by:- Ensuring license usage and feature adoption.- Helping customers mature in their salesforce knowledge and business practices.- Pinpointing potential platform issues that could cause suboptimal performance or health issues.I strive to be a trusted advisor to my account to ensure that they are successful with their investment in Salesforce. The success of the customer is the success of Salesforce. Show less
Customer Success Manager
Apr 2024 - nowTechnical Account Manager
Sept 2023 - Apr 2024
Licenses & Certifications
- View certificate

Salesforce Certified Administrator
SalesforceNov 2023 
Salesforce Certified AI Associate
SalesforceMay 2024- View certificate

Salesforce Certified Advanced Administrator
SalesforceMay 2024 - View certificate

SAP Certified Application Associate - SAP Fieldglass Services and External Workforce
SAPApr 2021 
Salesforce Certified Platform App Builder
SalesforceMay 2024
Languages
- esEspañol
- inInglés
- frFrancés
- poPortuguese
- geGerman
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