Neha Khan

Neha Khan

Call Center Representative

Followers of Neha Khan6000 followers
location of Neha KhanKarāchi, Sindh, Pakistan

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  • Timeline

  • About me

    Employee Engagement | Compensation & Benefits | Performance Management | Learning & Development | Leadership | Training and Development | Talent Acquisition | Administration I Human Resource operations

  • Education

    • Karachi University

      -
      Bachelor's degree
  • Experience

    • Bahria Town Karachi

      Feb 2018 - Apr 2019
      Call Center Representative
    • Dreamworld Ltd.

      May 2019 - Dec 2020
      Senior Sales Executive
    • Bahria Town Karachi

      Jan 2021 - Dec 2021
      Marketing Executive
    • Dreamworld Ltd.

      Jan 2022 - Feb 2024

      Posting job openings and managing the recruitment process.Interviewing candidates and making hiring recommendations.Assisting new employees during their onboarding process.Identifying training needs and coordinating training and development programs.Assisting with compensation and benefits programs, including payroll administration.Handling employee inquiries related to pay, benefits, and related policies.Assisting in the development, communication, and enforcement of HR policies and procedures.Assisting in the development and communication of performance expectations and goals.Supporting career development initiatives and employee growth.Addressing and resolving employee concerns, grievances, and conflicts.Promoting a positive work environment and employee morale.Managing emails about all complaints / queries. Maintaining and updating employee records, including personnel files.Managing HR databases and systems to ensure data accuracy and security. Show less

      • Human Resources Executive

        Jan 2024 - Feb 2024
      • Human Resources Officer

        May 2023 - Jan 2024
      • Human Resources Assistant

        Jan 2022 - May 2023
    • Lucky Textile Mills

      Mar 2024 - now
      Human Resources Executive

      Payroll Management:•Calculate and process salaries, bonuses, and deductions.•Ensure timely payroll execution and prepare reports.•Maintain payroll records, timesheets, attendance, and leave documents.•Address payroll inquiries and discrepancies.•Assist with pay statements and deductions understanding.•Manage and optimize payroll software and integration with HR systems.Banking Coordination:•Manage relationships with banks for employee accounts.•Assist with banking processes and resolve account issues.•Handle banking queries and ensure smooth payroll transfers.Employee Counseling:•Monitor attendance and conduct counseling sessions.•Set improvement goals and document performance.•Schedule follow-ups and consider disciplinary actions if necessary.Employee Retention:•Contact ex-employees for feedback on leaving reasons.•Implement action plans based on feedback.•Develop strategies to reduce turnover and improve practices.•Share reports with management for retention enhancement. Show less

  • Licenses & Certifications

    • English Language Course

      The Anglophile English Language Centre
      Jan 2017
    • HR In Corporate World Training

      Dreamworld Ltd.
      Aug 2023
    • Compensation Management

      Great Learning
      Oct 2023
    • Basic Accounting

      Great Learning
      Jan 2023
    • Human Resource Management

      Great Learning
      Dec 2023