Karthik Selvaraj

Experience

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  HCL Infosystems Ltd

  Feb 2011 - Apr 2012

  Customer Support Engineer

  Installation/configuration of windows XP /windows 7Installation and upgrade of Hardware and Software.Installation/configuration of printerMaintenance and trouble shooting of computer hardware problems at client’s places.Helpdesk call logging, resolving and closing with proper updatesInstalling configuration Network devices Installing & Configuring LAN. Knowledge on basic secondary skills of installing the networks and others preventive maintenance.

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  Infosys

  Apr 2012 - May 2013

  Desktop Support Engineer

  Provided the server L1 level support.Installation, Configuration and Administration in Windows 2003 and 2008L1 access for administrating and managing of Active directory, DHCPAdministration including disk and folder quota and space managementInstallation and configuration of network printers through print server, and trouble shooting of printers.Helpdesk call logging, resolving and closing with proper updates with in SLATrouble shooting the Server\Desktop related problem through Remote by using (RDP, VNC). Configuring and troubleshooting, Microsoft outlook 2010, 2013Upgrading the Systems, trouble shooting and maintaining of Systems and Laptop Show less

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  Flatworld Solutions

  Oct 2013 - Aug 2015

  System Administrator

  Providing the server level 1 and end-user supportProviding technical support and troubleshooting Server related issue via remote session and also telephonic based resolution.Working with Incident Management tool, Zen desk service desk, which is a customized application developed for handling incidents aligned with SLA and Operation Level AgreementManaging and Maintaining mail server and FTP server, which are hosted on Rack space Cloud.Working on FortiGate firewall and Checkpoint Firewall.Troubleshooting an Active Directory Replication issues, Performance issues, Authentication issues, DNS Configuration issues and Network related issues.Backups and restores of domain controllers using WBadmin tool. Managing user accounts, groups, print queues and controlling access rights using Active Directory. Installation, configuration and administration of print server. File server resource management like folder quota and file screening management. RAID Configurations and Disk management utilities tools. Management of WSUS service. Assigning and approving windows updates to appropriate servers. Conducting root cause analysis. Show less

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  NeoBytes Software Solutions

  Aug 2015 - Jun 2016

  System Administrator

  Providing Remote server support and managing 2003/2008 servers, managing Symantec anti-virus server.Handling the whole IT infrastructure of NeoBytes, end point support to any IT related issues.Maintaining the Active Directory (Includes ID Creation, Deletion, and Disabling of AD accounts, Managing Email Groups, Group Policy management), File Server, DNS Server, DHCP Server, Print Server, resolving replication issues.IP monitor: generated by IIS servers if the server/services go down, any network node is unreachable. If they are not reachable, recycle the application pool on the serverMaintaining the network infrastructure, ISP line, switch monitoring. When the whole site is down with ISP issues following up with ISP and getting it resolved well on time.Maintaining 6 application servers -- VM’s located in the US.Providing MAC laptop support for VP, Director.Vendor Management—coordinating with vendors for different IT products, coordinating with ISP vendors for any Internet outage issues anything related to payment.Maintaining Email Accounts, Aliases, Distribution Lists, Domains (Domain control panel), email Server Settings, Server StatusMaintaining the Firewall Policies (Checkpoint Firewall), Application & URL Filtering, Monitoring, Site to site VPNMaintaining the IT Asset Inventory details Asset Inventory File, Asset details, Asset up gradation, Desktop Details, Laptop Details, Server Details, Additional hardware details Show less

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  Amazon

  Jun 2016 - May 2021

  Technical Support Engineer

  Manage and maintain Windows Server infrastructure, including Active Directory (on-prem and Azure), DNS, NTP, NPS, GPOs, File Servers, and vulnerability remediation.Configure, monitor, and maintain server hardware and software to ensure high availability, performance, and security.Perform regular system maintenance tasks such as updates, backups, and patching to ensure servers are up to date and secure.Oversee a variety of servers and services, including SFTP, File, Web, Terminal Servers, SQL, backups, logging, monitoring, and inventory management.Proactively monitor server logs to identify and resolve issues, ensuring minimal downtime.Develop, document, implement, and maintain server policies, procedures, and guidelines to ensure a standardized and secure server environment.Collaborate with IT team members to resolve complex issues and develop solutions to improve server infrastructure and performance, while also reducing operational costs.Provide guidance and training to junior team members, ensuring they acquire the necessary skills and knowledge to excel in their roles.Stay up-to-date with the latest technologies and industry trends to recommend and implement effective and efficient server solutions.Ensure Disaster Recovery (DR) and Business Continuity Planning (BCP) failover readiness and support planned testing events. Show less

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  Netflix

  May 2021 - now

  IT Site Lead - APAC Region

  Manage On-Site Experience: • Design workflows aligned with Technology team goals and stakeholder demands to enhance end-user experience.•Use data-driven operational judgement to predict business implications.•Work with leadership on forecasting and planning to improve business results.•Work with Networking, Post Facilities, Media Operations, Workplace, Space & Occupancy, and other teams to improve efficiency and problem-solving.• Use user feedback to improve products alongside Domain Specialists and Reliability Engineers.Manage daily operations: • Create and disseminate modifications to SOPs to Support, Reliability, and Engineering teams.•Train and guide MSPs for resource management and quality support.•Collaborate with partner teams to scale solutions using metrics and data to spot patterns.•Create and refine a support model decision-making framework for efficiency and remote capabilities.•Identify proactive support areas to improve end-user experience and simplify assistance. The On-Site Escalation Point:Curate insights and root cause analysis reports to prevent recurrence occurrences.•Responsibly escalate issues to reliability and engineering partners.•Proactively identify and analyse large-scale challenges with cross-functional teams.• Develop processes and documentation for Quality & Assurance and User Help Centre for stakeholder and support team use.•Ensure appropriate work allocation to engage Technology team partners and stakeholders.Build and maintain Tier 0 "how-to" and "self-help" documentation.Culture, Teamwork, and Collaboration:• Promote company culture and team inclusion.Lead by example to inspire, collaborate, and encourage the team.• Give courageous feedback and engage colleagues with respect and integrity.•Be flexible with work hours to meet corporate demands.• Root Cause Analysis • Documentation and Workflow Design • Issue Resolution and Escalation • Communication and Feedback • Company Culture Promotion Show less