Amit Welde, PhD

Experience

• 

  FHPL - Family Health Plan Insurance TPA Limited

  May 2004 - Jul 2007

  Senior Executive

  • Team Lead.• Gathered and defined customer requirements to develop clear specifications for project plans.• Built product feature lists with customers and internal stakeholders.• Assisted in designing work-flow based application for Health Insurance company, to track the claim from submission to claims payment.• Close interactions with external stakeholders on requirement gathering for creating robust for cashless system across the hospital networks, enabling TPA to confirm the cashless status with in less than 1 hour of receipt.• Developed an engine for submission of the claims data to the respective insurance company for the replenishment of money.• Developed a system for CRM (Customer relationship management) for addressing the issues of customers on claims submitted.• Investigated and addressed system issues to enhance usability and improve functionality. Show less

• 

  Apollo Munich Health Insurance

  Aug 2007 - Nov 2007

  Senior Executive

  • Team Lead and coordinator.• Assisted in designing work-flow based application for Insurance company, to track the Lead till end of the process (policy issuance).• Built product feature lists with customers and internal stakeholders.• Proactively managed client correspondence and recorded all tracking and communications.• Close interactions and inputs taken from external stakeholders viz. Hospitals and medical assistance providers to make the robust system for cashless facility.• Investigated and addressed system issues to enhance usability and improve functionality.• Develop the rule-based engine for submission of the data to the regulatory authorities, viz. IRDA, on claims reporting status. Show less

• 

  Tata AIA Life Insurance

  Dec 2007 - Dec 2012

  • Team Lead, managed team of 5.• Participated in requirements gathering and design development meetings.• User cases, User Acceptance Testing, release and deployment.• Tracking & managing application requirements during development life-cycle.• Conduct System study, requirement analysis including functional and commercial feasibility analysis.• Conduct product demos, workshops and system functional trainings.• Performed troubleshooting, diagnostics and analysis to uncover root malfunctions.• Closely collaborated with project members to identify and quickly address problems.• Recommend process of appointment, management and review of vendors.• Worked with project managers to design and implement scalable solutions.• Collaborated in team-based, Agile environment to accomplish objectives by deadlines.• Lead functional product reviews and estimated required changes.• Proactively managed stakeholder correspondence and recorded all tracking and communications. Show less

  • Assistant Manager

    Apr 2012 - Dec 2012

  • Senior Executive

    Apr 2009 - Mar 2012

  • Executive

    Dec 2007 - Mar 2009
• 

  SBICAP Trustee Company Limited

  Dec 2012 - Jun 2016

  Project Manager

  • Project Manager, Delivery Manager, managing a team of 7 members.• Managed 4 applications comprising of 3 - new development, 1 enhancement and other maintenance projects.• Business analysis - Liaise between IT and Operations for software requirement gathering and development.• Decommissioned old manual tracking process and deployed automated work flow-based system for Trusteeship company, helping them to save 5 crore per year.• Manage projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.• Support and maintain legacy applications, track overall delivery performance and customer satisfaction by maintaining industry norms.• Scrum, Lead workshops, conduct weekly and monthly review meeting and business discussions with senior leadership to provide overall performance updates.• Preparing test cases, User Acceptance Testing, System testing.• Tracking & managing application requirements during development life-cycle.• Preparation of Root Cause & Counter Measures (RCCM) for issues encountered during any program.• Involved in vendor selection and negotiations for procuring third party support, contract employees and technical trainings.• Conduct training workshops for end users, customers & business associates.• Managing/preparing RFP documents for automation and managing bidding process.• Perform a gap analysis (in RFP & BRD).• Training to the staff on system automation on regular intervals.• Advise on system issues related to the Debenture &/or Security Trustee. • Applying knowledge of project management life cycle to keep project work moving smoothly. Show less

• 

  LCode Technologies Private Limited

  Jul 2016 - Aug 2022

  • Project Manager, Delivery Manager, managing a team.• Delivered and maintained application in various domains like Banking Finance, Non-Banking Finance, Loan Management, HR, Insurance.• Responsible for end-to-end delivery of the projects.• Support and maintain legacy applications, track overall delivery performance and customer satisfaction by maintaining industry norms.• Scrum, Lead workshops, conduct weekly and monthly review meeting and business discussions with senior leadership to provide overall performance updates.• Manage projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.• Project Consulting with Pre-Post sales, Project Management and support.• Liaising with the Customer SPOCs to identify business requirements.• Conduct System study, requirement analysis including functional and commercial feasibility analysis.• Perform a gap analysis (in RFP & BRD).• Conduct training workshops for end users, customers & business associates.• Involved in vendor selection and negotiations for procuring third party support, contract employees and functional trainings.• Cross-trained existing team members to maximize team agility and performance.• Onboarding new resources, including functional training, mentoring and new hire documentation.• Applying knowledge of project management life cycle to keep project work moving smoothly.• Tools: MS Projects, MS Excel, MS PPT. Show less

  • Vice President - Applications, Projects & Implementation specialist

    Jan 2022 - Aug 2022

  • Asst Vice President - Applications, Projects & Implementation specialist

    Jul 2016 - Dec 2021
• 

  Hiranandani Financial Services

  Sept 2022 - Nov 2023

  Assistant Vice President - IT Applications

  • Project Manager, Delivery Manager• Conduct System study, requirement analysis including functional and commercial feasibility analysis• Perform a gap analysis (in RFP & BRD)• Manage projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders• Responsible for end-to-end delivery of the projects• Support and maintain legacy applications, track overall delivery performance and customer satisfaction by maintaining industry norms• Scrum, Lead workshops, conduct weekly and monthly review meeting and business discussions with senior leadership to provide overall performance updates• Conduct training workshops for end users & business associates• Onboarding new resources, functional training, mentoring and new hire documentations• Tools: Jira, MS Projects, MS Excel, MS PPT Show less

• 

  LCode Technologies Private Limited

  Dec 2023 - now

  Vice President

  • Cultivating strategic partnerships for Business Alliances • Initiating systematic process for partner outreach and relationship management• Strategizing newer pathways to elevate existing partnerships for sustainable growth and success• Orchestrating seamless project and delivery management for optimal outcomes• Consulting on projects from pre-sales to post-deployment, ensuring comprehensive planning and execution• Ensuring end-to-end project delivery excellence from inception to fruition• Expertly supporting and maintaining legacy applications for sustained efficiency Show less