Puneet Madan

Experience

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  Oberoi Hotels & Resorts

  Jun 2009 - Nov 2009

  Trainee
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  Unitech Hospitality & Facilities

  Feb 2013 - Apr 2015

  Executive Training

  Joined designated as Executive – Training Also involved with Generalist HR& OD functions, such as • Employee Engagement, • Employee Communication, • Attendance and Salary, • Performance Management • & Recruitment. For both Facility & Hospitality divisions.Reporting to:the Head – HR& TrainingKey Responsibilities:• Employee Engagement Program.• Employee Communication.• Induction & Joining Formalities.• Maintaining MIS reports for the Department.• Training Need Identification.• Developing program content.• Delivering Sessions.• On the job monitoring• Process Audits• Coordinating with all sites and departments on HR/Training issues• Attendance Show less

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  Barbeque Nation Hospitality Ltd.

  Apr 2015 - Sept 2016

  Cluster Trainer

  Joined designated as Cluster Trainer.Involved in Training functions, such as• Delivering Sessions to the front line & mid management staff working at various levels.• Developing program content.• Involved in doing Training Need Identification (TNI) through Guest Satisfaction Index, Supervisory feedback, Performance Management System etc.• Involved in doing Training Need Analysis through Program Evaluation Report, Feedback Report and Performance Report etc.• Involved in the facilitation of External Training Sessions as per the requirement.• Involved in conducting the Train the Trainer (TTT) session for the SME’s working at the outlet level on various training modules like Bar Menu, Food Menu, Customer Services & other soft skill training modules etc.• Managing & preparing MIS for the department on monthly basis.• Engaged in both on & off Job monitoring.• Engaged in Process audits like Hygiene Audit, Service SOP’s, Service Sequence etc.• Budget Management.• Managing & preparing Central Training Calendar for the region.• Managing & tracking of MT/HOT Program.• Involved in Campus recruitment for MT/HOT program & other programs.• Assisting with arranging induction program timetables for new joiners at various levels.• Coordinating with all other departments on training related issues.• Recording all staff’s training attendance.• Running standard and custom training reports in Learning Management System.• Preparation of staff manuals for all new employees working at various levels. Show less

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  Wow! Momo

  Jan 2018 - Jul 2019

  Training Manager
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  Sodexo

  Aug 2019 - Jul 2020

  L&D Manager
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  Flipkart

  Jul 2021 - Jun 2023

  Learning Business Partner