Damian Lee

Experience

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  AUG Global Network

  Nov 2005 - Jun 2009

  As a counselor, provided expert guidance and support to students, addressing their needs and helping them make informed decisions for their academic and career goals. Managed office administrative matters and ensured prompt and professional follow-up on student inquiries. Developed highly effective marketing plans, resulting in increased brand awareness and engagement among potential students and partners. Proactively identified new markets and obtained market intelligence, contributing to the growth and success of the company. Show less

  • Office Manager/Team Leader (Penang)

    Sept 2007 - Jun 2009

  • Senior Education Counsellor

    Nov 2005 - Aug 2007
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  AUG Global Network

  Jul 2009 - Jul 2011

  As a business professional, developed and executed yearly business plans and proposals for increased profitability in Hong Kong and Indonesia markets. Successfully established and maintained strong partnerships with top institutions, leading to increased revenue streams. Implemented effective communication and external relations strategies for improved brand recognition and increased market share. Conducted regular evaluations of existing initiatives and made recommendations for improvements to optimize operations and increase efficiency. Proactively identified staff development and training needs, planning and delivering seminars and training programs that upskilled employees and enhanced overall team performance. Show less Successfully projected budgets for operations and marketing in Northern Malaysia, contributing to the company's financial targets and success. Cultivated and maintained strong relationships with institutional partners from various countries and established effective working relationships with local government, schools, and institutions, resulting in increased brand awareness and engagement. Evaluated employee performance and identified development needs, contributing to the professional growth of team members and overall effectiveness of the team. Show less

  • Business Development & Operations Manager (Hong Kong & Indonesia)

    Apr 2010 - Jul 2011

  • Regional Manager (Northern Malaysia)

    Jul 2009 - Mar 2010
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  SENTRAL Technology College Penang

  Oct 2011 - Aug 2012

  Business Development Manager

  Successfully achieved objectives in student recruitment, budget, and profitability of the college by developing and executing effective brand awareness and public relations strategies, pursuing new business opportunities, managing and training staff, and building strong student relationships to ensure high satisfaction rates. This resulted in increased revenue and profit margins, and market share, as well as improved staff morale and productivity.

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  INTI Education Group

  Nov 2013 - now

  Developed and implemented a student experience strategy in collaboration with Schools and Support Departments, resulting in an improved non-academic student life experience. Monitored student satisfaction surveys to continually improve processes and services for students. Contributed to the development of academic aspects of the student experience strategy. Led the creation of a collaborative environment to implement and improve student experience policies and processes. Established and maintained effective relationships with students, staff, and stakeholders to ensure successful delivery of the student experience strategy. Show less As a campus operations leader, successfully developed and implemented strategies to improve efficiency and effectiveness in alignment with established objectives and policies. Collaborated with key stakeholders to contribute to strategic and academic plans that led to a more integrated approach across all operations. Introduced innovative ideas and best practices to enhance campus operations resulting in increased productivity and streamlined processes. Monitored and evaluated campus operations regularly to identify areas for improvement, and implemented necessary changes to optimize operations and maximize outcomes, resulting in smooth operations and minimal disruptions.Successfully managed end-to-end project life cycle by developing and maintaining comprehensive project documentation, planning and executing various projects, identifying and managing project team roles and responsibilities, developing operational support plans, and ensuring adherence to quality and compliance standards throughout the project life cycle, resulting in timely delivery of high-quality projects. Show less Implemented a student-centric educational experience and culture within the college through collaboration with departments, increased staff awareness of students' support needs resulting in improved support, reduced students' disengagement (attrition) from studies by monitoring and evaluating effectiveness of strategies developed by the Schools, facilitated student-community relationships and interaction via various engagement strategies resulting in increased student satisfaction, and improved student access to college services and resources, as well as external professional services, to meet their educational needs and career goals. Show less

  • Director of Student Experience

    Jan 2022 - now

  • Senior Manager - Student Experience

    Sept 2015 - Dec 2021

  • Campus Operations Manager

    Jan 2015 - Aug 2015

  • Student Success Advisor

    Nov 2013 - Dec 2014