Ameer Saeed

Experience

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  Engineering System Integration

  May 2008 - Jul 2008

  Technical Support

  Network & security solutions companyAccomplishments● Building, upgrading & maintaining networks.● Install & configure IP cameras.

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  Sama Advanced Technologies

  Aug 2008 - Feb 2009

  Technical Support

  One of the biggest Radiology software solutions companyAccomplishments● Handling & maintaining computers.● Managing & configuring our products to integrate with radiology stations (CT, MR, X-RAY, etc...).● Backing up / restore database from / to station if necessary.

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  Wasla Contact Center

  Mar 2009 - Mar 2010

  IT Helpdesk Representative

  ●Handling & maintaining the network computer system & the communications between its parts and members.●Add & remove users from Active Directory.●Providing instant & direct assistance to all employees in case of having difficulties or questions using the systems

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  Etisal International Co

  Jul 2010 - Oct 2012

  IT Junior System Administrator

  ●Handling & maintaining the servers in network.●Managing AD, GPO, ISA, Exchange 2007 & WDS.●Customize the folder’s security in sharing server.●Handling escalation from helpdesk team & deal with it on spot.●Managing users ID for CISCO IP phones.●Managing internal servers (chat, helpdesk application, workforce application & store application).

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  Etisal International Co

  Jan 2013 - Apr 2013

  IT Specialist
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  Alshaya Group

  May 2013 - now

  • Supervising casual dining support team and network team.• Making sure to provide IT support during working hours by maintaining technical support schedule, covering weekends and night shifts.• Maintaining service quality by analyzing data and relevant report.• Improve service provided by making recommendations for change in some processes that affect our service level to improve contribution to the Business.• Provide a smooth IT hand over in new store openings by following up with contractor/facility and make sure all IT infrastructure done as required.• Build a strong connection between regionals IT department and my team.• Maintain internet services in all links in my region by following up with ISP and coordinate with them for a new link setup. Show less •Making sure to provide IT support during working hours by maintaining service desk schedule, covering week-ends and night shifts.•Maintaining service quality by analyzing data and relevant report.•Improve work flow by ensuring the department complies with all company policies and procedures.•Improve service provided by making recommendations for change in some processes that affect our service level to improve contribution to the Business.•Build strong connection between company departments and IT by attending weekly meetings with IT managers and other departments. Show less

  • IT Warehouse Manager

    Dec 2024 - now

  • IT Project Manager

    Oct 2022 - Dec 2024

  • IT Supervisor

    Apr 2017 - Oct 2022

  • IT Service Desk Officer

    Mar 2015 - Mar 2017

  • IT service desk coordinator

    May 2013 - Feb 2015