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Tamara Kocijan

Tamara Kocijan

Executive Receptionist

Followers of Tamara Kocijan311 followers
location of Tamara KocijanZagreb, Zagreb, Croatia

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  • Timeline

  • About me

    Information Technology specialist, Dropbox admin, PUMA and Confluence 2nd line support at STRABAG

  • Education

    • University of Applied Sciences Velika Gorica

      2011 - 2014
      Bachelor’s Degree Computer and Information Sciences, General

    • Administrative school Zagreb

      2005 - 2009
      High School Legal Administrative Assistant/Secretary

  • Experience

    • Villa Brezovica

      Jun 2011 - Jul 2013
      Executive Receptionist

      Every day contact with the users of the facility, answering mails, working with elderly people, working with all organization units of the facility

    • Cuspis d.o.o

      Jul 2013 - Jan 2015
      Helpdesk Tech

      Daily contact with users of the software solution, help over phone and remote, solving technical and software problems that occur while work in the software, resolving of hardware problems, field work, basic work and search of data in SQL databases, testing software solutions and finding bugs and errors in the program, educating users about how to work with the software

    • Hotel Holiday Zagreb

      Feb 2015 - Mar 2015
      Recepcionist

      Registration of hotel guests as well as the tracking of guests in the hotel system, knowledge of working in the COR-section in an increased scope of work

    • Verakom d.o.o.

      Jul 2015 - Jul 2016
      ICT channel manager assistent

      Sales assistant 3CX systems unified communications, technical knowledge about the system as well as daily communication with partners and distributors; website maintenance of the company in html (basic knowledge)

    • Service Plus Group

      Jul 2016 - Oct 2016
      Helpdesk Analyst for German speaking regions

      Daily contact with the users of the fiscalization-solutions. Daily checking of fiscal receipts, checking for bugs- in the production version of theprogram. Troubleshooting via remote access (Windows RDP and Teamviewer), over phone, and via e-mail. Work in databases (Basic), checking of XML files which are sent to the tax authorities. Getting familiar with the fiscal laws of Austria and the Czech Republic.

    • Hrvatski Telekom

      Nov 2016 - Jun 2017
      IT Helpdesk technician -2nd level

      2nd level help desk technician, work with customers, help over phone for setting up ADSL modems and solving problems of technical issues. Calming of upset users, applying of knowledge in Psychology of stress parameters

    • Poliklinika Avanti

      Jun 2017 - Feb 2018
      Head Receptionist

      Head of reception at Polyclinic Avanti, IT support in the facility. Recieving payment of customers, IT support, web site maintenance (Wordpress), administrative work.

    • Tashafi d.o.o.

      Feb 2018 - Sept 2018
      Administrative Office Manager

      Office managment and administration of the office. Preparations for meetings, diverse projects and IT support. Support for Polyclinic Avanti as the mother company of Avanti.

    • SPICA GROUP

      Sept 2018 - Oct 2020
      Customer Service Specialist

      Customer care and technical support agent. Working with in house made software for sheduling of work hours and payroll integration. Working with MD CRM solution in user role, opening of cases, orders and resolving of them.

    • STRABAG

      Oct 2020 - now
      Information Technology Service Desk

      In House Service desk support technician 1st line, Dropbox administration and PUMA support

    • STRABAG IT

      Sept 2023 - now
      IT Support Specialist 2nd Line

  • Licenses & Certifications

    • ECDL start diploma