Omar Almohysni

Experience

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  Aramex

  Jan 2008 - Jan 2009

  Customer Service Representative
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  Deal Road Transport

  Nov 2016 - Nov 2019

  Logistics Operations Supervisor

  Summary: Responsible for managing day-to-day operations. Analyzing & monitoring the efficiency and the effectiveness of the operational activities.Roles and Responsibilities: • Leading the operational team members to ensure that the operational activities are executed in an effective & efficient manner meeting the company’s policy, goals, and objectives.• Ensure to maintain a “positive growth rate” yearly by planning, researching the needs & wants of the targeted customers, overseeing new marketing initiatives and by providing effective cost reduction solutions. • Researching new opportunities within the market and updating the “competitor’s analysis research” to improve the services and to meet customer’s expectations. • Increasing the value of current customers by improving customer’s satisfaction rates. And attracting new customers by researching and fulfilling potential customer’s needs & wants. • Setting goals for the team and ensuring that goals are “specific, measurable, achievable, realistic and time-based” • Review & continuously testing the technology systems for possible improvements by getting feedback from employees & clients, and to work closely with the IT support to plan and to implement the new developments. • Identify, analyze, and communicate potential operational risk from daily operational activities.• Review & Ensure the timely delivery of parcels, shipments, returns and Cash on delivery (COD) to be in a high quality of services based on customer's expectations. • Ensuring all legal documentation are prepared as of the regulations and requirements of the industry.• Review reports of KPIs, and of all-day operations & customers complains and take actions within the policy, goals, and objectives of the company. Show less

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  Panda Retail Company – Savola Group

  Jan 2022 - Jul 2022

  Fleet senior coordinator
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  Americana Restaurants

  Jul 2022 - now

  Transportation section head