Scott Maxwell ,

Experience

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  Carnival UK (P&O Cruises & Cunard)

  Sept 1979 - Dec 1980

  Chef (In Training)
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  Fun Pubs Ltd

  Jan 1981 - Jan 1985

  Business Partner/Licensee - 5 bars in various parts of Yorkshire
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  LETHEBY & CHRISTOPHER LIMITED

  Feb 1985 - May 1987

  • General Manager T.H.F.C & A.F.C Stadiums

    Jun 1986 - May 1987

  • Corporate Hospitality Manager

    Jan 1986 - May 1986

  • Mobilization & Catering Manager, Race Courses, L&C Feb 85 – Dec 85

    Feb 1985 - Dec 1985
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  P&O Ferries

  Sept 1987 - Jun 2000

  • General Manager - Liquor License Holder

    Jan 1996 - Jun 2000

  • Purser

    Jan 1991 - Dec 1995

  • Senior F&B Manager

    Sept 1987 - Dec 1990
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  Carnival UK (P&O Cruises & Cunard)

  Jul 2000 - Dec 2004

  Hotel Services Manager
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  Digby Trout Restaurants Ltd.

  Jan 2005 - Apr 2008

  Operations Manager Jan 2005 – April 2008

  ▪ Financially responsible & achieving successful management of up to 12 nationwide high profile cultural & performance related venues.▪ Specialist knowledge and vast experience in performance venues such as The Sage, Sadlers Wells, The Barbican, The Royal Court, The Royal Festival Hall, The Institute of Contemporary Art, The Royal Shakespeare Company, The Peacock along side museums, art galleries, cafes and religious venues Southwark Cathedral and The Under-Croft as St John’s church, Smith Square. Show less

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  Peyton & Byrne Ltd

  May 2008 - Sept 2011

  Operations Director May 2008 – Sept 2011

  Managed up to 10 of P&B’s portfolio including the bakeries across London/surrounding areas and reported to the MD and clients. Succeeded to re-negotiate contract extensions prior to the tender process. Conducted tender research, feasibility studies, and bench marking, while presenting to the potential new clients. Created and organised visual merchandising and contemporary event displays relative to the business. Acted as an integral part of the mobilisation team with new businesses. • Reduced payroll costs by 10%, while increasing sales by 20% over annual budget. • Achieved an average of 99% score on mystery customer feedback. • Attained significant growth in internal and external event sales.• Recognized for consistently over delivering on KPIs and C.S.R requirements. Show less

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  The Culinary Edge.co.za/TwoTwentyFour.co.za CT, South Africa, Denial.co.au Cafe,BarVenue Australia

  Feb 2012 - Apr 2016

  The Culinary Edge, South Africa & Two Twenty Four Boutique Guest House, Cape Town. SA. Melbourne, Oz

  Established and mentored a business start-up to provided hospitality-based business solutions. Delivered social media marketing training and design services - Hospitality Training Academy. Instructed event management through training and demonstrating actual management of events. Analyse gaps in the market landscape to provide viable business opportunities for clients. Supported brands en-grain innovation into the company with new processes, schedules, and collaborative tools. • Refurbished and opened an award-winning boutique guest house, managed the business, and sold prior to leaving.• Established a brand-new concept in “gourmet street dining” for corporate and private events. • Designed off-premises concepts to complement clients existing brand equities and operations. Show less

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  Oceanscape Yachts (Canada) (Europe) (www.Osceanescapeyachts.com)

  May 2016 - Aug 2016

  Client Services Manager

  Led management and retention of high profile and high net worth clients. Negotiated and formalised cost structures for all client concierge services. Forecasted and tracked key account metrics, while delivering exceptional client service on a day-to-day basis. Acted as the primary point of contact to build long-term relationships with customers. Supported customers through email, phone, and in person meetings. Implemented cost controls on gross profit and payroll margins. Qualified prospects and prepared offering’s packages. • Acted as a key stakeholder in the project to successfully launch OceanScapeYachts.com.• Accomplished organisation-wide highest score of 97% on mystery customer feedback.• Attained zero client attrition through regular interactions with the clients. • Installed and trained all standard operating systems and client facing standards of service. Show less

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  Catapult Ventures ltd - Start up Tech Company

  Aug 2016 - Dec 2018

  Commercial Client Relationships Manager

  Spearheaded key account management for all large volume/turnover of multi-site clients. Delivered sales presentations for new business across London, Manchester, Leeds & Birmingham. Monitored and drove client relationship management to ensure repeat business. Steered recruitment, induction, training and on boarding of new employees. Evaluated team performance to ensure meeting K.P.Is aligned with business objectives. Produced and presented comprehensive reports to the clients. • Introduced and executed brand ambassadors’ scheme.• Attained 100% success rate on delivering 30 sale pitches.• Directed people management and provided 10% more staff than requested by client to maximise client satisfaction.• Exceeded budgets while managing 50% of the company turnover. Show less

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  Leafi limited

  Aug 2018 - Sept 2020

  Operations Manager

  Lead all aspects of operations related to client relationship management. Produce and present reports to client and Board along with proactive management of team to achieve all KPIs. Plan, direct, and coordinate the service delivery of all operational departments to maximise customer satisfaction. Ensure operational adherence with restaurant service standards. Identify untapped growth opportunities to increase client retention and expand the business. Formulate and manage budgets leading to cost control/cutting. • Provided exceptional event support at venues for high profile events.• Delivered training and designed learning & development plans to ensure providing succession planning for team. • Supervised product evaluation and bench marking comparisons to maximise individual site sales potentials. • Oversaw development of sales pitch and presentations to influence leadership decisions. Show less

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  Cook and Thief.com, PhilloFlowers.com, MaxWFlower.com

  Sept 2020 - Jul 2021

  Operations & Logistics Manager, Social Media Manager - Business Support Manager - Freelance

  Cook and Thief. • Operations & logistics manager for C&T, Dark kitchen start up concept in need of systems, efficiencies, and structure to effect next stage funding and expansion.• Advise small businesses on how to refocus their endeavors from a footfall and counter service business to one that is online and click & collect.• Developed H&S training and annual marketing plan.• Built new websites and trained owners on updating and managing their own site to save costs.• Devised social media marketing campaigns, creating clean and usable data bases, direct marketing via email.• Implemented cost controls on budget and payroll costs. Show less

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  Etc.venues

  Aug 2021 - Feb 2022

  Operations Manager - 6 month fixed term post Covid contract
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  Bennett Hay

  Feb 2022 - Jul 2022

  Regional Operations Manager

  Managing a portfolio of 9 B&I contracts services including , Reception, Hospitality, Fine dining, Cafes, Post rooms and off site events. for clientys such British Land, Freemantle, MacDonald Brookes 80, 100 and 62 Victoria road (mulitply clients).

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  Searcys

  Aug 2022 - Oct 2022

  Dep General Manager

  Stunning Historical Building with incredible tech and flexible event spaces. Delivering 5* service and food. The WSH Group

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  BaxterStorey

  Oct 2022 - Aug 2023

  Hospitality/Events Manager,(Interim role due to health) The Post Building WSH Group

  The WSH Group

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  Holroyd Howe

  Aug 2023 - now

  st Dunstan’s CampusRosemead Prep & Pre Prep SchoolJubilee Nursey The WSH Group

  • Director of Catering

    Aug 2024 - now

  • Director of Catering

    Aug 2023 - now