Pauline Hamilton

Experience

• 

  McNeil Pirona and Gilmour almagamated with James Graham and Mitchell to become McNeil James

  Jan 1982 - May 1993

  Legal Secretary

  Starting as a Filing Clerk when I was 16 with McNeil, Pirona and Gilmour, providing administrative support to staff. After 2 years, I was promoted to Receptionist for 1 year before progressing to Legal Secretary for the rest of my time with the firm, with a background mainly consisting in Conveyancing and Will matters.

• 

  TAFE NSW

  Jan 2005 - now

  Ensuring exceptional customer service and support for students working through the VET Student Loans process:• Responding to customer enquiries and application needs.• Ensuring confidentiality, honesty, integrity and empathy at all times.• Providing accurate, detailed information on VET Student Loans to potential customers.• Entering application form data for Diploma and Advanced Diploma learners.• Assisting learners with information on their study payment options.• Collaborating with other internal and external stakeholders.• Liaising with Finance Unit to organise invoicing and refunds.• Working independently and collaboratively as part of a larger team by sharing workloads, ideas and offering ideas to improve processes• Processing Credit Transfer/Recognition of Prior Learning Fee Quotes; adjusting fees; notifying students of changes to fees; detailing all Credit Transfer/Recognition of Prior Learning granted.• Keeping up to date with changes in Vocational Education and Training (VET) Student Loan and TAFE NSW policies and procedures.• Producing and maintaining current forms in relation to Vocational Education and Training (VET) Student Loans using Microsoft Office Suite.• Using TAFE NSW Corporate systems extensively to provide and obtain accurate data and information. Show less CAREER SUMMARY VET Student Loans Support Officer | TAFE NSW – Newcastle Campus Feb 2015 – presentCustomer Support Officer | TAFE NSW – Newcastle Campus Mar 2014 - Feb 2015Executive Assistant to Campus Director | TAFE NSW – Glendale Campus Dec 2013 – Feb 2014Relieving Office Manager | TAFE NSW – Glendale Campus Mar 2013 – Sept 2013Project Officer, H&CS Learning & Development | TAFE NSW – Glendale Campus Feb 2010 – Dec 2013Various Acting Opportunities | TAFE NSW – various campuses 2010 - present Show less Providing administrative and customer service support to the staff:• Maintaining records management systems including confidential records, Record Management (TRIM) files and Records Disposal Schedules.• Conducting the Records Management Census.• Assisting Governance Manager with research, compilation of documents and liaising with key stakeholders.• Ensuring confidentiality, honesty, integrity and empathy at all times.• Managing Council Room bookings, room preparation, organising catering, clearing and preparing the room for meetings.• Managing telephone and in-person enquiries. • Liaising with other relevant sections to ensure activities and operational functions completed in a timely manner.• Providing support to other team members.• Collating Serious Incidents and Complaints Register and maintaining reporting structure to meet deadlines.• Purchasing of equipment/products/stationery and processing invoices in Systems, Applications and Products in Data Processing (SAP).• Registering and distributing correspondence incoming and outgoing. Show less Providing high level administrative support to the Campus Director:• Including preparation of correspondence, reports, facilitating processing of correspondence.• Managing meetings including liaising with Institute, campus and faculty staff.• Maintaining records management systems including confidential records, TRIM files and Records Disposal Schedules.• Preparing and distributing meeting minutes, agendas and relevant operational and strategic communication.• Purchasing equipment/products/stationery and processing invoices in SAP.• Ensuring confidentiality, honesty and integrity at all times.• Collaborating with other internal stakeholders. Show less Providing high level administrative support to the Faculty Director:• Including preparation of correspondence, reports etc. facilitating the processing of correspondence.• Ensuring confidentiality, honesty and integrity at all times.• Management of Head Teacher meetings/meetings including liaising with Head Teachers, Teachers and other sections/staff.• Maintaining records management systems including confidential records, TRIM files and Records Disposal Schedules.• Preparing and distributing meeting minutes, agendas and relevant operational and strategic communication.• Purchasing equipment/products/stationery and processing invoices in SAP. Show less • Booking accommodation and flights for facilitators across NSW ensuring training materials are received and delivered to locations, organisation of registrations, booking venues, catering and liaising with other TAFE Institutes to ensure Information Technology (IT) support is available for each session. • Liaising with Finance Unit and Client Relation Manager to organise journal transfers, invoicing of clients.• Recording customer enquiries and noting information on Client Relationship Management (CRM) system.• Brand Champion for the Health and Community Services Faculty assisting all staff with the implementation of the new Hunter TAFE branding. Show less

  • Customer Service Consultant

    Aug 2021 - now

  • VET Student Loans Support Officer - Customer Service

    Feb 2015 - now

  • Career Summary

    Feb 1995 - Jun 2021

  • Customer Support Officer - Director's Unit, TAFE NSW

    Mar 2014 - Feb 2015

  • Executive Assistant to Campus Director

    Dec 2013 - Feb 2014

  • Relieving Office Manager

    Mar 2013 - Sept 2013

  • Learning and Development Project Officer

    Feb 2010 - Sept 2013

  • Various Promotional Acting Opportunities

    Jan 2005 - Feb 2010