Connor Robbins

Experience

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  O2 (Telefónica UK)

  Nov 2013 - Mar 2014

  Sales Advisor

  - Held a part-time position as a sales advisor at a busy high-street retail store for a reputable telecommunications company.- Greeted customers in a friendly and welcoming manner, establishing rapport and understanding their needs.- Advised customers on available products, features, and services, staying updated with the latest offerings independently.- Demonstrated a comprehensive understanding of the company's products and services, providing accurate and detailed information to customers.- Assisted customers in creating new contracts or upgrading their existing contracts using the company's online network.- Handled cash and credit card transactions efficiently and accurately, maintaining financial integrity.- Ensured a positive customer experience by actively listening, addressing inquiries, and resolving any issues promptly and professionally.- Exceeded sales targets by effectively communicating the value and benefits of products and services to customers. Show less

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  THE OAK GLASSHOUSE COMPANY LTD

  Mar 2014 - Sept 2014

  General labourer & Wood Worker

  - Worked on a variety of long-term and custom design Oak and glass building projects for wealthy clients.- Assisted in the entire manufacturing process, ensuring adherence to customer specifications and high-quality standards.- Collaborated with a small team, contributing to the sourcing of original materials, including Oak and glass, to meet project requirements.- Executed cutting, sanding, lacquering, and treatment processes to achieve a superior final finish and durability of the materials.- Demonstrated meticulous attention to detail, ensuring precision and accuracy in every aspect of the manufacturing process.- Actively participated in transporting and assembling the pieces at clients' locations, requiring effective team communication and precise maneuvering.- Thrived in a fast-paced and dynamic environment, managing long days and applying forward-thinking and planning skills acquired through experience.- Maintained strong customer focus, ensuring that the final products met and exceeded clients' expectations. Show less

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  The Irish - Bar

  Sept 2014 - Oct 2014

  Waiter/Barman

  - Consistently managed a busy and active role with varied responsibilities, requiring efficiency and attention throughout each shift.- Served customers of diverse nationalities, ensuring exceptional service and attending to their needs promptly and courteously.- Processed orders to the kitchen and bar, ensuring accurate and timely delivery of food and beverages.- Handled cash and credit card transactions quickly and accurately, maintaining financial integrity and customer trust.- Maintained a calm approach even during peak hours, effectively managing high-pressure situations to ensure a smooth customer experience.- Demonstrated excellent communication skills, effectively interacting with customers, colleagues, and management.- Prioritized customer satisfaction, consistently delivering outstanding service and resolving any issues or concerns promptly and professionally. Show less

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  UPTON Painters & Decorators

  Nov 2014 - Jan 2016

  Painter and Decorator

  - Worked as a sub-contractor for a national property maintenance company based in London, undertaking daily or weekly painting and decorating projects.- Executed a wide range of projects, including smaller detail work and large external renovations of residential housing and commercial premises.- Collaborated with tradesmen, council authorities, and private citizens, ensuring effective coordination and communication throughout projects.- Demonstrated ability to work both individually and as part of a larger team of professionals, fostering a collaborative and efficient work environment.- Adhered to strict time constraints and high standards of supervisor checks, ensuring that each job was completed to the required standards.- Developed strong time management skills, effectively organizing materials and prioritizing tasks on a daily basis to maintain high standards of work. Show less

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  AOC Deep Commercial Cleaning Solutions

  Feb 2016 - Mar 2019

  Operations Manager

  - Started with the company providing kitchen maintenance services in the state, public, and private sectors.- Promoted to a leadership position, responsible for leading a small team of operators across various sites.- Oversaw fleet management, material inventory, and personnel shift rotas, ensuring efficient operations.- Prioritized on-time delivery and consistent standards in executing booked works, contributing to the growth of a trusted customer base and enhancing the company's reputation regionally. - Improved customer relations through effective communication and resolving any issues or concerns promptly.- Generated work audit reports and conducted risk assessments tailored to each job, crucial for the customers’ annual certification.- Collaborated closely with management to implement enhanced working protocols and internal systems, laying the foundation for increased workload capacity and workforce scalability.- Developed standard operating procedures (SOPs), implemented a CRM software, and introduced auditing tools to streamline operations and enhance efficiency.- Took on the responsibility of developing a social media and marketing plan, leading to the successful rebranding of the company, including a new logo and professional image across the website and vehicles.- Managed daily marketing opportunities and social media networks, maximizing brand visibility and engagement. Show less

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  Lumatek EU

  Mar 2019 - Sept 2022

  - Demonstrated great daily performance in my responsibilities leading to a position more closely supporting executives in various tasks such as business planning and logistical oversight and data reporting and analysis related to customers and sales.- Assumed the new role with increased responsibilities, taking over a significant workload from a retiring CEO.- Managed a team located at the Portugal warehouse, effectively overseeing a warehouse manager. Being responsible for daily operations and ensuring efficient workflow.- Conducted thorough analysis of stock levels, proactively planning and identifying supply needs and processing purchase orders for European, the UK and eventually North American warehouses.- Independently handled all logistics and shipping processes, ensuring the timely and secure arrival of stock from China to the European warehouses.- Adapted quickly to challenges posed by the Suez Canal obstruction and the COVID-19 pandemic, finding alternative solutions in planning to mitigate the impact on global shipping and trade.- Maintained a high level of confidence and composure during difficult and pressured times, understanding the financial implications of any judgment errors.- Continued to provide support to the administration and customer service team, assuming a supervisory role to prioritize purchasing and logistics activities.- Fostered a trustworthy and independent working environment within the team, enabling streamlined operations and optimal productivity. Show less - Initiated role as the primary responsibility for social media activities and online communications with the public, ensuring effective brand representation and engagement.- Created compelling content aligned with the desired brand image, driving audience engagement and expanding brand reach across various social media platforms.- Collaborated closely with the sales department to align objectives and targets, leveraging social media channels to increase sales revenues.- Developed expertise in customer communication, handling sensitive situations to protect the brand's image and integrity.- Gained insights into cross-departmental functions and collaborations, understanding their impact on overall success when executed effectively.- Played a key role in the significant growth of the brand's Instagram following, achieving a remarkable 400% increase during the period. Show less

  • Purchasing, Logistics and Administrations Manager

    Jan 2021 - Sept 2022

  • Social Media Manager

    Mar 2019 - Dec 2020
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  Photontek Lighting

  Mar 2020 - Aug 2024

  Operations & Administrations Manager

  - Requested to spearhead the set-up and launch of a secondary (Sister) brand within the North American market.- Collaborated closely with the CEO to provide valuable data and cost analysis, enabling informed decision-making for the new venture.- Led the establishment of key operational components, including finding third-party logistics partners, incorporating the new company in the USA, and developing the back end of an e-commerce website tailored for B2B and B2C customers with specific account types.- Conducted comprehensive cost analysis from purchase points to end users, ensuring optimal pricing and margin strategies.- Successfully launched the website and new company in August 2020, assuming full responsibility for daily operations such as order management, customer relations and daily finance administration.- Managed most aspects of the venture independently for six months, including working USA business hours whilst maintaining regular communication with suppliers in China.- Adapted to the demands of dual roles, balancing responsibilities with the original company position and the new North American venture and working amongst many teams and time zones.- Helped facilitate a restructuring by management, enabling a seamless transition to a full-time focus on the new venture and the addition of supportive colleagues, providing the new challenge of conducting employee company introductions and training. Show less

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  Lumatek EU

  Apr 2024 - now

  HR Officer