
Mohammed Farqad Abdullah

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About me
Customer Care Director at Earthlink Telecommunications
Education

Baghdad college of Dentistry
2004 - 2008B.D.S Dentistry
Experience

Zain Iraq
Jul 2007 - Nov 2022Head of Call Center Inbound Department
Sept 2021 - Nov 2022Head Of Call Center Inbound Unit
Jan 2014 - Aug 2021Team leader
Aug 2010 - Jan 2014CCA
Jul 2007 - Jul 2010

USAID
Jun 2013 - Aug 2014Model clinic coordinator
EarthLink Telecommunications
Nov 2022 - nowCustomer Care Director
Licenses & Certifications
- View certificate

Managing a Multigenerational Workforce
Lynda.comFeb 2018 - View certificate

Strategic Planning Foundations
LinkedInApr 2019 - View certificate

Anger Management
Lynda.comFeb 2018 - View certificate

Managing in a Matrixed Organization
LinkedInApr 2019 - View certificate

Finding and Retaining High Potentials
Lynda.comNov 2018 - View certificate

Managing New Managers
Lynda.comApr 2018 - View certificate

Measuring Team Performance
Lynda.comNov 2018 - View certificate

Managing Globally
LinkedInMar 2020 - View certificate

Business Ethics
Lynda.comMar 2018 - View certificate

Negotiating Your Leadership Success
LinkedInSept 2019 - View certificate

Building Accountability into Your Culture
LinkedInDec 2021 
Marketing Fundamentals
Lynda.comJan 2017- View certificate

Demonstrating Accountability as a Leader
LinkedInDec 2021 - View certificate

Finance for Non-Financial Managers
Lynda.comSept 2018 - View certificate

Problem Solving Techniques
Lynda.comOct 2018 - View certificate

Coaching for Results
Lynda.comApr 2018 
Leadership development programs
PwC Middle EastDec 2015- View certificate

Navigating Politics as a Senior Leader
LinkedInNov 2019 - View certificate

Developing Your Leadership Philosophy
LinkedInAug 2022 
Quality assurance
The Call Center SchoolNov 2016- View certificate

Diversity: The Best Resource for Achieving Business Goals
LinkedInNov 2019 
Presentation Skills
PwC Middle EastSept 2015- View certificate

2-Minute Tips for Senior Leaders
LinkedInMay 2019 
WFM
The Call Center SchoolDec 2016- View certificate

Business Ethics
LinkedInMar 2018 
Vocal Victories
The Call Center SchoolMay 2016- View certificate

Managing Experienced Managers
Lynda.comFeb 2018 
BA Diploma
Boston UniversityMar 2017- View certificate

Decision-Making Strategies
Lynda.comOct 2018 - View certificate

Leading Globally
LinkedInAug 2019 - View certificate

Transitioning from Manager to Leader
Lynda.comMar 2018 
Delegate the Thinking
MynditudeJan 2020- View certificate

Managing a Multigenerational Workforce
LinkedInFeb 2018 
Supervision program
The Call Center School- View certificate

Managing Up, Down, and Across the Organization
Lynda.comApr 2018 
Successful Sales
The Call Center SchoolMay 2016
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