Deep Enrich
Mohammed Farqad Abdullah
2000 followers
Baghdad Governorate, Iraq
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About me
Customer Care Director at Earthlink Telecommunications
Education
Baghdad college of Dentistry
2004 - 2008B.D.S Dentistry
Experience
Zain Iraq
Jul 2007 - Nov 2022Head of Call Center Inbound Department
Sept 2021 - Nov 2022Head Of Call Center Inbound Unit
Jan 2014 - Aug 2021Team leader
Aug 2010 - Jan 2014CCA
Jul 2007 - Jul 2010
USAID
Jun 2013 - Aug 2014Model clinic coordinator
EarthLink Telecommunications
Nov 2022 - nowCustomer Care Director
Licenses & Certifications
- View certificate
Managing a Multigenerational Workforce
Lynda.comFeb 2018
- View certificate
Strategic Planning Foundations
LinkedInApr 2019 - View certificate
Anger Management
Lynda.comFeb 2018 - View certificate
Managing in a Matrixed Organization
LinkedInApr 2019 - View certificate
Finding and Retaining High Potentials
Lynda.comNov 2018 - View certificate
Managing New Managers
Lynda.comApr 2018 - View certificate
Measuring Team Performance
Lynda.comNov 2018 - View certificate
Managing Globally
LinkedInMar 2020 - View certificate
Business Ethics
Lynda.comMar 2018 - View certificate
Negotiating Your Leadership Success
LinkedInSept 2019 - View certificate
Building Accountability into Your Culture
LinkedInDec 2021 Marketing Fundamentals
Lynda.comJan 2017- View certificate
Demonstrating Accountability as a Leader
LinkedInDec 2021 - View certificate
Finance for Non-Financial Managers
Lynda.comSept 2018 - View certificate
Problem Solving Techniques
Lynda.comOct 2018 - View certificate
Coaching for Results
Lynda.comApr 2018 
Leadership development programs
PwC Middle EastDec 2015- View certificate
Navigating Politics as a Senior Leader
LinkedInNov 2019 - View certificate
Developing Your Leadership Philosophy
LinkedInAug 2022 
Quality assurance
The Call Center SchoolNov 2016- View certificate
Diversity: The Best Resource for Achieving Business Goals
LinkedInNov 2019 Presentation Skills
PwC Middle EastSept 2015- View certificate
2-Minute Tips for Senior Leaders
LinkedInMay 2019 WFM
The Call Center SchoolDec 2016- View certificate
Business Ethics
LinkedInMar 2018 Vocal Victories
The Call Center SchoolMay 2016- View certificate
Managing Experienced Managers
Lynda.comFeb 2018 
BA Diploma
Boston UniversityMar 2017- View certificate
Decision-Making Strategies
Lynda.comOct 2018 - View certificate
Leading Globally
LinkedInAug 2019 - View certificate
Transitioning from Manager to Leader
Lynda.comMar 2018 
Delegate the Thinking
MynditudeJan 2020- View certificate
Managing a Multigenerational Workforce
LinkedInFeb 2018 Supervision program
The Call Center School- View certificate
Managing Up, Down, and Across the Organization
Lynda.comApr 2018 Successful Sales
The Call Center SchoolMay 2016
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