Fakhriddin Turakhonov

Experience

• 

  Bank Eskhata

  May 2005 - Nov 2008

  Accounting, Economist, Reconciliation Specialist, Operator, Cashier(Money transfer)

  Accounting and treasure department Economist 1st category Analyses and reconciliation of Money transfer as Western Union, Migom, Unistrim, Moneygram and e.t.c

• 

  Hyatt Regency

  Jan 2009 - Apr 2017

  • ensure maximum guest satisfaction consistent with Hyatt Regency Dushanbe and Hyatt International Standards • Conducting staff yearly Performance appraisal for Front Office Department.• To making plan according manning of Department• To assume the functions and responsibilities of Duty Manager • Support the departmental trainers function in the department assigned • To monitor and analyze the activities and trends of competitive other hotel rooms• To preparing department budget• To monitor all costs and recommend measures to control them.• To prepare monthly forecast and schedule resources accordingly • To assign responsibilities to subordinates and checking their performance daily• To prepare with respective teams a yearly marketing plan for front Office• To implement a consistent guest recognition program and maintain a relevant guest database • Making action plan based on HySat (Guest satisfaction Survey) results and conducting Departmental meeting to discuss it.• Making action plan based on Gallup results (Employee satisfaction survey) and conducting meeting with employees. Show less Supervise the assigned station / section, to provide courteous, professional, efficient and flexible service consistent with Hyatt Regency Dushanbe and Hyatt International Standards Policies & Procedures in order to maximize guest satisfaction.Prepare monthly forecasts and schedule resources accordingly.Assist in the preparation of the Departmental Budget.Analyze and report on a monthly basis the Profit and Loss statements.Assign responsibilities to subordinates and to check their performance daily.In absence of the Director of Rooms / Front Office Manager, represent the Rooms Division on the hotel's Executive Committee. Supervise the employees within the department and train all front office employees on the correct standards.Responsible for vacation plan and manning. Show less Conduct frequent and thorough inspections of the hotel to ensure efficient and professional service of staff as well as the general physical maintenance of the building at night.Attend all security related incidents personally. Obtain and account for the correct room revenue.Ensure that all room rate, guest data is posted and correct into the hotel property management system.Account for all rooms related rebates during the night.Identify and correct any errors.Ensure that all room discrepancy are checked and followed-up. Show less

  • Front Office Manager

    May 2015 - Apr 2017

  • Assistant Front Office Manager

    Jan 2013 - May 2015

  • Night Manager

    Jan 2012 - Jan 2013

  • Assistant Manager Front Office

    Oct 2010 - Jan 2012

  • Team Leader Front Office

    Sept 2009 - Oct 2010

  • Guest Service Officer

    Jan 2009 - Sept 2009
• 

  Hyatt Regency Dushanbe

  Apr 2017 - now

  Main Duties and responsibilities:• To monitor all operations, working through the respective Department Managers/Assistants to make adjustments where necessary.• To ensure that the Rooms, Spa activities are aligned with the respective Corporate Strategy, and that the Hotel actions have been implemented where appropriate.• To coordinate the preparation of an Annual Business Plan for Rooms.

  • Директор по продажам и маркетингу

    Feb 2025 - now

  • Rooms Manager

    Apr 2017 - Feb 2025