Kapil Kumar

Experience

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  Om Logistics Limited.

  Sept 2005 - Nov 2007

  HOD of Sales Coordination & Customer Care

  HOD of Sales Coordination & Customer Care - OM LOGISTICS LTD.09/2005 – 10/2007 Delhi, IndiaTransportation and Warehousing  Key account -Mahindra and Mahindra, Tata Motors Nasik and Maruti GurgaonAchievement - Joined Om Group as a Executive and within 1-2 year Got Promoted to HOD Sales and Customer care.Contact: Ajay Singhal – Chairman and Managing Director

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  Securitas India Pvt. Ltd.

  Nov 2007 - Apr 2009

  Sr. Manager

  Sr. Manager CIT - Securitas India Pvt. Ltd.11/2007 – 04/2009 Delhi, IndiaIncorporated to cater to the specialized needs of the banking, logistics industry and high value transactions, it Provides Cash-in-Transit, Cash Pick up, Secure Vaulting, Security Couriers, transportation of Bullion, Packaging and Delivery. Cash, Gold, Silver, Jewelry and Amex Travelers Check distributions.AchievementAt the time of Joining there were 2 Project and within 1 year 5 Project {Gold, Amex, DJB, BSES (Delhi & MP), Mc-Donald, Bajaj Alliance and HDFC Bulk Movement} Show less

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  Ericsson India Pvt. Ltd.

  May 2009 - Jul 2010

  Logistics Co-coordinator

  Logistics Co-coordinator - Ericsson India Pvt. Ltd.05/2009 – 07/2010 Gurgaon, IndiaEricsson is a world-leading provider of telecommunications equipment and related services to mobile and fixed network operators globally. Over 1,000 networks in more than 175 countries utilize our network equipment and 40 percent of all mobile calls are made through our systems. We are one of the few companies worldwide that can offer end-to-end solutions for all major mobile communication standards. High Sea Sale, Indent orders, Custom Clearance, WPC license for Telecom Radio EquipmentAchievement-Project Deadline for 1 Year we have service the Project within 6-7 months. Show less

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  Evolab India Private Limited

  Aug 2010 - Dec 2011

  SCM Manager

  Supply chain Manager - Evollab Technologies Private Limited08/2010 – 12/2011 Gurgaon / IndiaEVOLLAB, an Information and Communication Technology (ICT) corporation, is a developer & provider of Next Generation mobile broadband Internet and smart computing solutions for 2G / 3G/ 4G / Mobile network applications for the telecom operators, enterprises and consumers worldwide. Custom clearance, stock analysis, warehouses management, product approval license, audit of distributor & Invoicing to all customers. Show less

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  International Flavors & Fragrances

  Jan 2012 - now

  Customer Service Representative

  Customer Service Representative - Danisco (India) Pvt Limited02/2012 – Present Gurgaon / IndiaLetter of credit, Indent, High Sea Sale, Merchanting and Distributor Order Management and Local Order which is related to Food ingredients Products. Forecast, Safety Stock Alignment with Different Business Unit Head, Sales and Production team. Ensure all the Licenses in which time are bound are renewed on time and are always compliant. Responsible for addressing all Customs issues relating to import & export with the local authorities; and keeping all local stakeholders informed of the progress and seeking a resolution to the issue within an agreed time frame. Support export/import (EXIM) services. (Duty drawbacks/Export benefits and all matters with respect Director General of Foreign Trade “DGFT”) Provide solutions to business on commercial matters & compliance.Handle routine Regulatory matters under FSSAI Act and Dy. Drug Controllers Office. Import and Export Documentation work between Advising and Issuing bank of the Applicant. Warehouse Audit every month and sharing analysis of slow/fast-moving items with sales. Sample order Execution Plan which really helps to execute at customer end for Trial of Products. Monthly Telecon, a Customer visit, Shipment updates through What’s up Application to Enhance Customer Experience. Sales Return Analysis with proactive resolution. Shipment Delivery analysis and Set-up meeting with concern stakeholders for proactive action plan to avoid unnecessary delays or charges. Order and Logistics related customer complaint analysis and Set-up meeting with internal stakeholders for analysis of the root cause Analysis and finalize the proactive action plan. At the end of Month or long weekend/Holliday’s to set up the Advance/Proactive action plan. Customer support for ASN. Value Addition, and Knowledge sharing Session monthly within Team to improve the efficiency of each team member. Show less