Rajamuthu M

Experience

• 

  Mphasis

  Jan 2008 - now

  Infrstructure engineer
• 

  MPHASIS Ltd

  Oct 2008 - now

  • On & Off Boarding Applications in Tool.• Working on daily QA review test for Team on daily.• Performing Queue management task.• Creation, provision & de-provisioning resources accounts.• Trouble shooting ticket flows in internal tool (RCMS).• Managing resources on various internal tools like Infopoint,OL Findur,OLE,CTPROD,SAP& EBS etc• Responsible for recertification of Applications & Roles.• Managing Termination process of AIG.• Provisioning RSA tokens for EBS applications (HSBC, CITI, DEUTSCHE) banks.• Managing share drive access.• Providing process flow training to the new joiners & on-site members.• Keeping a track of tickets open, work in progress and closed ones in ticketing tools.• Generating and send the reports to internal Audit team.• Preparation of the audit reports on a weekly/monthly basis for offshore team.• Handling Incident tickets and team group mail requests simultaneously on need basis.• Responsible for Transition of Functions and Training to the Team, Trouble Resolution, Operations Reports, Productivity and Metrics.• Interface with the Onsite and offshore Teams.• Process documentation creation and updates.• Provide Support in 24X7 environments. Show less • Guiding the team as SME & acting as a People care manager for the team size of 13 members.• Skilled in communicating with internal departments, senior management and Onsite Team members.• Gather and document customer requirements, communicate with them and to manage customer expectations and resolve issues.• Exposure to working in ITIL based framework and environment.• Key member of team in Knowledge Transfer to new team members in the project.• Full acceptability and appreciation from the client in a short span of time. Show less

  • Spl.Lead Infrastructure Engineer

    Oct 2008 - now

  • Lead Engineer

    Oct 2008 - now

  • Specialization Associate Infrastructure Engineer

    Oct 2008 - Jan 2011