Vivi Binou

Experience

• 

  Vodafone

  Apr 2004 - Jan 2025

  - Coordinated and trained both new hires and existing employees across Vodafone retail Stores.- Designed and implemented training programs focused on soft skills(e.g. communication, negotiation) and functional skills (product knowledge,CRM systems)- Oversaw and evaluated sales procedures,providing guidance to ensure alignment with commercial goals.- Monitored stores KpI's Anda supported employees in leveraging local market dynamics to meet company objectives -Conducted interviews in collaboration with HR departments to select qualified candidates Show less - Accountable for achieving store sales targets,aligned with key performance indicators(KPI's) and company commercial policies.- Managed and lead a team of up to 15staff members,offering training,guidance and continuous feedback. - Developed and implemented strategies to increase sales,improve customer satisfaction and boost operational efficiency.- Managed visual merchandising and ensured compliance with company standards in store presentation.- Resolved customer complaints and ensured a premium customer experience at all times Show less

  • Sales Field Expert at Retail stores

    May 2019 - Jan 2025

  • Shop Manager

    Jan 2015 - May 2019

  • Assistant Manager

    Jan 2011 - Jan 2015

  • Salesperson

    Apr 2004 - Apr 2011
• 

  NN

  Jan 2025 - now

  Sales Trainer