Nagaraju Gonugunta

Experience

• 

  Wipro

  Mar 2008 - Feb 2011

  Systems Administrator
• 

  Tata consultancy services

  Mar 2011 - May 2023

  Leading a team of over 100 members worldwide across three regions (APAC, EMEA & AMEC), overseeing BAU Operations and Service Delivery adherence to agreed KPIs & SLAs. Conducting weekly and monthly review meetings with both internal and customer teams, providing leadership and support for day-to-day business requests within TCS and customer services scope. Offering expertise and consulting support on complex tasks, maintaining high service performance levels, and implementing improvement activities as needed. Taking charge of critical incidents, coordinating resolutions, and facilitating post-incident reviews. Ensuring robust systems, procedures, and methodologies are in place to support service delivery and meeting customer expectations. Analyzing processes, devising optimization strategies, recommending improvements, and ensuring timely implementation for service delivery enhancements. Show less

  • Global Service Delivery Manager

    Feb 2021 - May 2023

  • Regional Information Technology Manager

    Jun 2015 - Feb 2021

  • Information Technology Operations Specialist

    May 2014 - Jun 2015

  • System Administrator

    Mar 2011 - May 2014
• 

  Zelis

  May 2023 - now

  As an IT Infrastructure Service Associate Director, my role involves supervising the planning, execution, and administration of the organization's IT infrastructure services. This includes collaborating with different teams to ensure smooth and dependable IT operations. Responsibilities encompass strategic planning, allocating resources, leading teams, managing vendors, and ensuring adherence to IT policies and standards. Staying informed about technology trends is also crucial for enhancing the organization's infrastructure capabilities.Demonstrated successfully leading teams that align business processes and IT infrastructure to realize cost savings, accelerate performance, and sustain strategic flexibility for the organization. Leading personnel management, including staff recruitment, performance assessment, training, and mentoring. Provide effective leadership and guidance to the team members in running smooth IT operations. Show less

  • Director of Information Technology

    Apr 2024 - now

  • Associate Director of Information Technology

    May 2023 - May 2024