Shanika Dilhani

Experience

• 

  Mobitel (Pvt) Ltd

  Feb 2011 - Aug 2011

  Trainee Engineer
• 

  Mobitel (Pvt) Ltd

  Feb 2013 - now

  • Understand customer needs, analyze requirements, and deliver innovative business solutions using Mobitel's communication network and emerging technologies.• Design technical architectures for solutions, defining technology stacks and frameworks, features and development phases, ensuring alignment with business needs and enterprise standards.• Delegate tasks, provide technical guidance, and enforce coding standards, best practices, and architectural alignment to ensure quality deliverables. Show less • Work closely with Key Account Managers and Business Analysts to identify customer needs, assess requirements, and develop cutting-edge business solutions leveraging Mobitel's communication network and emerging technologies.• Architect technical solutions by defining technology stacks, frameworks, key features, and development phases, ensuring they align with business objectives and enterprise standards.• Follow up project progress, coordinate with development teams and other teams, and provide stakeholders with updates on status, issues, and milestones of the project.• Collaborate on solution deployment and integration, provide post-implementation support, and plan for future system enhancements. Show less • Best Utilize Mobitel’s telecom network by designing, developing, and managing ICT products, business solutions, and network systems for enterprise and government clients while ensuring compliance.• Select appropriate technology stacks, tools, and third-party integrations for system development, leveraging organizational capabilities and new software platforms.• Manage the development of software and hardware solutions, ensuring adherence to best practices and delivery timelines.• Design, develop, and maintain RPA solutions using Automation Anywhere and UIPath to optimize manual and repetitive business processes by increasing efficiency and reducing waste.• Implement and manage AI assistant solutions (chatbot) on Messenger and WhatsApp to optimize Mobitel's customer support services, ensuring an improved user experience. Show less • Analyse the requirement, conduct feasibility study, design, and develop customer solutions utilizing Mobitel's telecommunication network and services as per the requirement received from the enterprise business team or other internal clients.• Develop software/hardware systems using selected architecture, technology stacks, and tools, ensuring adherence to enterprise integration patterns and best practices.• Effectively participate in all relevant stages of the Software Development Life Cycle (SDLC) and ensure adherence to project timelines for development and delivery. Show less

  • Architect - Software Engineering

    Jan 2024 - now

  • Associate Architect - Software Engineering

    Jul 2022 - Dec 2023

  • Tech Lead - Software Engineering

    Jan 2018 - Jul 2022

  • Senior Engineer - Customer Solutions

    Jan 2017 - Dec 2017

  • Engineer - Customer Solutions

    Feb 2013 - Dec 2016