Olivia Chang

Experience

• 

  Pacific Gastroenterology

  Mar 2012 - Aug 2014

  Clinical Assistant

  • Handled and resolved client complaints and questions through effective communication, interpersonal and problem solving skills or route to appropriate organization• Optimized supplies levels by conducting inventory turnover analysis, resulting in 20% reduction in expenses• Managed client relationship by providing preventive oral health tips and proactive client care, increasing client satisfaction by 15%• Prepared and managed client reports for executive• Maintained regulatory forms/correspondence and records to ensure client confidentiality• Provided back-up for other assistants Show less

• 

  Mission Valley Dental Center

  Sept 2014 - Jun 2017

  Executive assistant and dental assistant

  • Provide continuity of care to over 3,500 clients, and creating better word-of-mouth referral with 3% client increase per month• Coordinate logistical meetings and travel arrangements for executive and teams, including material preparation• Operate a minimum of 5 calls per hour; an average of 30 calls, emails and faxes per day• Prioritize and work on multiple projects in an intense deadline-driven environment• Negotiate with clients, lab technicians and insurance companies to increase speed of receivables by 90%• Enter/process expense reports and purchase orders with zero error rate• Complete and send over 40+ insurance claims daily with required documentations with 100% on time rate• Establish the training program by designing the onboarding process that brings along five new employees Show less

• 

  Winstronics International, Inc.

  Jul 2017 - Nov 2019

  Sales Operations Specialist

  - Manage over 100 worldwide open sales orders with profits about$1 million to $1.5 million dollars, through effective email andverbal communication- Resolve global client requests, complaints and questions bycooperating with purchasing/ vendors/ fab and engineerdepartment through effective communication & problem solvingskills- Review customer forecast and set up formula in excel to controlshipment schedule & replenish inventory stock on time

• 

  TSMC

  Dec 2019 - now

  Business Operations Specialist

  - Create SOP and training materials for 10+ newcomers& internson system operations, solution strategies, customer relationshipmanagement, and advanced product knowledge- Handle 15+ NPI & RTO projects per quarter with 100% customersatisfaction by increasing fab efficiency to ensure timely deliveryof leading lot in adherence to the aggressive lead time; handle60+ tape out design annually- Monitor & review customer's demand forecast for productionorders and provide a weekly product mix plan report to meet theirdelivery plan request- Resolve capacity shortages by offering upside premium chargeas well as resolve technical or manufacturing process issuesquickly by cooperating well together with internal engineers &planners to ensure processing of shipments with 100% accuracyand get the best shipping cycle time- Lead & be responsible for understanding the order flow processfor new advanced packaging projects to identify problem areasand resolve or advise Show less