LaChundra Bray

Experience

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  Regions Financial Corporation

  Jan 2010 - Apr 2016

  Responsible for processing the closing and funding of approved loans to ensure the accurate, efficient, and timely flow of information and documentation. Reviews loan applications for completeness and accuracy of information and documentation. Processes loans generated through a variety of sources. Advises loan applicants of loan decisions and requests any additional information or documentation necessary for account establishment. Coordinates loan documents and signing and disburses approved loans, both direct and indirect. Show less At Regions, the Financial Services Specialist is viewed internally as the subject matter expert in the areas of branch sales and service. As the service specialist, you will meet with customers and prospects to determine their banking and financial services needs, and meet those needs by proactively matching and selling or cross-selling appropriate products and services. This is a sales and service position with individual and branch sales goals. The successful candidate should have excellent customer service and communication skills, along with the ability to work under busy conditions with a high attention to detail. Primary Responsibilities•Meet and exceed branch sales quotas by identifying customer needs and providing appropriate products and services•Refer customers to other lines of business when additional financial needs are recognized•May resolve customer issues either through direct action or referral to alternative branch or bank resourcesSkills and Competencies•Basic computer skills•Excellent communication skills•Stellar customer service skills•Ability to work under busy conditions with high attention to detail Show less The duties of a Collections Specialist include collection calls and/or correspondence in a fast paced goal oriented collections department. Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos. Accountable for reducing delinquency for assigned accounts. Perform other assigned tasks and duties necessary to support the Accounts Receivable Department. Enlist the efforts of sales and senior management when necessary to accelerate the collection process. Must communicate & follow up effectively with sales department regarding customer accounts on a timely basis. Establish and maintain effective and cooperative working relationships with dealers and sales. Essential FunctionsWeekly and monthly reporting to direct supervisor Monthly Delinquency notices Processing monthly credit memos and the appropriate reporting High volume phone calls to assigned delinquent customers Manage customers on the shutdown report Reconcile customer disputes as they pertain to payment of outstanding balances that are due Provide excellent & considerate customer service to dealers and sales Internal and External customer interface Participate in team planning meetings Meet defined department goals and activity metrics Show less

  • Centralized Funding Processor

    May 2013 - Apr 2016

  • Financial Service Specialist/Teller

    Jan 2012 - May 2013

  • Recovery Collection Specialist

    Jan 2010 - Feb 2012
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  Thryv

  Apr 2016 - May 2019

  Business Advisor

  Key contributor in overall strategy to grow, delight, and retain our small business customers. Responsible for generating sales of company’s products, services and promotions offered to their business customers and providing outstanding customer support. Identify, nurture, and close opportunities with both existing and new business customers. This includes, but is not limited to, contacting business accounts with contract renewals, retention, and identifying up-selling and cross-selling opportunities. Show less

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  Regions Bank

  May 2019 - Sept 2020

  Commercial Credit Service Fulfillment Specialist

  Commercial Credit Services Paralender requires an individual who is able to efficiently manage their daily work load while maintaining a superior level of accuracy, customer service and professionalism.**Primary Responsibilities**+ Determine the level of due diligence required based on loan policy, review of title, environmental and appraisal to identify all issues and determine appropriate resolution, review flood determination and flood insurance to ensure full compliance with federal regulations, verify hazard/wind insurance, account information and collateral value, prepare loan documents according to underwriters approval and ensure loan is closed within full compliance of bank and federal guidelines+ Any document deficiencies created by the paralender will be monitored and the paralender will be responsible for the correction process+ Specific performance goals (production, error rate and turn time) to be met on a monthly basis+ Must be able to maintain a professional relationship with numerous outside vendors, while striving to obtain the most efficient services for our customers Show less

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  Ramsay IB High School

  Aug 2020 - Jan 2023

  Business/Marketing Education Teacher

  Taught four business courses per semester, Multimedia Design, Business Technology Applications, Career Preparedness, and Computer Science (TEALS Program). Tracked and evaluated student performance on a regular basis. Contributed to curriculum review and development. Fostered and sustained professional relationships with colleagues, staff, students, and stakeholders of the school. Successfully administered certification testing to over 150 students who were able to become certified in MS Word, PowerPoint, and Excel. Average class size of 28+ students in all classes. FBLA advisor; accompanied students on varies competitions winning 1st, 2nd, and 3rd place at the State/National Competition in many areas of business 2020-2021 and 2021-2022 school years. Accompanied junior and seniors on college tours ranging from 10-75 students at various colleges around the state of Alabama. Show less

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  Social Security Administration

  Dec 2022 - now

  Benefits Authorizer

  As a Benefit Authorizer with SSA, we make final determinations on benefit entitlement decisions. This position responsibilities include adjusting established benefits and effectuating payments and using state-of-the-art computer technology to access and update information about claims. Determinations are made regarding if applicants are eligible to receive or continue receiving benefits and/or payments for various Social Security programs. This includes having direct telephone contact with the public to resolve issues or discrepancies and provide them with their rights under Social Security laws. Show less

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  Maxx Tax Solutions

  Sept 2023 - now

  Tax Preparer

  Prepared monthly and annual tax reports for small business and individual clients (around 120 reports in tax season).Analyzed tax law regulations to find potential deductions and recognize any deficiencies.Reviewed the company tax returns on a regular basis and prepared them for audits.Maintained positive relationships with clients, handled daily phone calls and emails.Run the company’s agenda of appointments and ensured all payments are done on time.Managed clients’ files and reports using the relevant software, including QuickBooks and TaxAct.Ensured confidentiality of client information. Show less