Tomislav Novosel

Experience

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  TIS OIS d.o.o.

  Sept 2005 - Aug 2007

  Tehnical Consultant

  Main projects:- Project “Zbirni centar” – inter bank transaction system between members of Nova Ljubljanska bank group, and all other banks in Slovenia- Project “ANAK” – application for analytical bookkeeping for Nova Ljubljanska bankActivities: - Analysis of business practices - General purpose Programming - Development of test scenarios - Preparation of data for testing - Writing of system documentation

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  Ultra d.o.o.

  Sept 2007 - May 2010

  Junior Developer

  Main projects:- Bpos: maintenance of existing information system for complete business support of gas stations- Benpos INA: design and development of new information system for complete business support of gas stationsActivities:- Analysis the business practices of INA gas station business - Design of new information system - Development of new bookkeeping part of the system - Development of documentation- Active communication with end users- Problem solving using Remote access with visits to the location - Document development and various manuals Show less

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  ALSTOM Croatia Ltd.

  May 2010 - Oct 2015

  IT Support Country Manager, HR

  Responsibilities:-Team leader of IT support on four locations in EMEA region (Croatia, Slovenia and Serbia). Providing remote and onsite support for approximately 600 users.-Continuous monitoring of support team performances according to global KPI and globally singed SLA.-Service request, incident, change and asset management in system based on ITIL methodology.-Tracking and forecasting of cost budget and capital investments.-Purchasing of IT assets and their management during their lifecycle.-Service contract management (on local level) and revaluation in regular time intervals.-Local implementation and execution of processes globally defined, in a timely manner.-Basic onsite support for all servers on site Karlovac (Croatia) and site Šostanj (Slovenia).Achievements:-With my team, I greatly influenced on high user satisfaction (>90%) on site Karlovac.-Migration of all computers from Office 2003 suite and Lotus Notes, to Office 2010 and Outlook 2010.-Migration of all computers (~700) from Windows XP to Windows 7 in three months.-Coordination of IT support for 150 multinational users on construction site TE Šostanj, Slovenia.-Consolidation of all IT asset data (HW and SW) in one place, in order to improve former asset management system.-Modernization of all conference rooms on site Karlovac, according to modern standards. Show less

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  GE

  Nov 2015 - Dec 2016

  IT Design Specialist

  Responsible for leading of Local Support team, covering three countries in EEMEA (Croatia, Slovenia and Serbia), supporting ~600 users on four sites.Activities are the same as in Alstom Croatia Ltd., Karlovac, because it was bought from General Electric in November 2015.

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  Overseas Trade Co., Ltd. d.o.o.

  Dec 2016 - Jun 2017

  IT&IS Manager

  Responsibilities:-Team leader of IT support team (three persons). Providing remote and onsite support on ten locations for approximately 150 users.-Coordination of maintenance and development of internal applications between several external suppliers.-Coordination of maintenance for internal infrastructure (logistic infrastructure, servers, network equipment) with service partners.-Tracking and forecasting of IT budget and capital investments.-Service contract management (on local level). Show less

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  Duplico d.o.o.

  Jul 2017 - now

  Responsibilities:-End user and IT infrastructure support for internal users and external customers.-Administration of all internal host servers (Hyper-V and ESXi) and virtual servers (Windows and Linux based).-Administration of hosting server based on WHM/cPanel technology.-Administration of network infrastructure (Mikrotik).Achievements:-Migration of all servers from ESXi to Hyper-V hosts. -Implementation of new IT server infrastructure based on Microsoft technologies (Active directory, GPO, DNS, File server with security group-based access rights management) and other solutions like Veeam, Nextcloud, Zimbra and ESET Remote Administrator server.-Implementation of helpdesk based on ITIL incident management for internal and external customers (custom SLA). Show less

  • Chief Security Officer

    Aug 2023 - now

  • Head of IT Department

    Jul 2017 - Oct 2023