Chris Pontbriant

Experience

• 

  The Hole in the Wall Gang Camp

  Feb 2005 - now

  Essential Functions:- Designed and updated the training process and framework to increase learner engagement by utilizing adult learning theory and graphic design elements. - Managed and oversaw department operations including training, interviews, hiring, budgets, and program data. Developed job aids to train staff.- Managed Salesforce database of programming stats. Developed Salesforce reports and dashboards as well as Excel spreadsheets and graphs for communication with stakeholders.Achievement highlights: developed and implemented standardized operating procedures in the department for interviewing, measurement and evaluation, training, and budgeting; expansion of the program to a fifth region. Show less Essential Functions:- Led, managed and supervised a team of 5 Regional Managers and was responsible for a department of 30 total staff. - Oversaw annual reviews and performance management. - Led all department operations including budgeting and hiring.- Led a program-wide audit. Utilized program data to identify best practices, scaleable operations, and opportunities to streamline services.Achievement highlights: successfully led the program and identified new leadership structure; established clear programming standards to use across all regions; updated and revised model for additional expansion to a fifth region; consolidation of 15 years of programmatic growth. Show less Essential Functions:- Oversaw development and expansion of Hospital Outreach programming into a new region in New Jersey while continuing to provide leadership of the New York City team. - Hired and trained staff for the new team, established partnerships with 18 new hospital locations. - Identified and leased regional offices in NJ and NYC- Developed and implemented a behavioral-based interview process that continues to be utilized across the department. - Collaborated with Director of Research and Evaluation to conduct annual program evaluations collecting feedback from hospital partners. Reviewed and implemented findings.Achievement highlights: directly involved with expanding the program to a new region, New Jersey; established new offices in both NYC and NJ to serve as home bases for regional teams; support of regional expansion to the Philadelphia area. Show less Essential Functions:- Launched, managed, and led a team of Hospital Outreach Specialists working with hospitalized children and family members at partner locations in New York City. - Interviewed, hired and trained new staff. - Provided administrative support of departmental operations. - Researched and wrote successful proposal for new alumni society and programming.- Planned arts and summer camp style activities to be offered in small groups and on an individual basis.Achievement highlights: regional growth of NY team from 1 Specialist to 10, and from 2 partner hospitals to 10 locations; developing regional team culture; building hospital relationships. Show less Essential functions: - Direct service role planning arts and summer-camp style activities to offer in pediatric hospital settings to children and their families. -Collaborated on a multi-disciplinary team in multiple hospital settings for the successful implementation of program goals and delivery of services. -Researched and wrote successful proposal for new camper alumni society and programming.Achievement highlights: program launch at 5 partner sites in Boston and New York while working solo; strong representative of the brand to establish partnerships with new hospitals; building relationships and connection with larger Camp community among hospitalized children and their families. Show less

  • Operations Director, Hospital Outreach Program

    Jan 2019 - now

  • Interim Director, Hospital Outreach Program

    Aug 2017 - Dec 2018

  • Regional Director, Hospital Outreach Program

    Jul 2014 - Aug 2018

  • Regional Manager, Hospital Outreach Program

    Jul 2008 - Jul 2014

  • Specialist, Hospital Outreach Program

    Feb 2005 - Jul 2008