Kartik Sarkar

Experience

• 

  Modi Xerox Ltd.

  Jan 1989 - Dec 1997

  Successfully managed business in Key Accounts through account development strategy.Achieved and maintaind a very high level of satisfied customers’ base in listed Key / Named accounts.Achieved breakthrough in ABB, CMDA & Kolkata Telephones in terms of sales of copiers and very high level of customer satisfaction. Successful stint in terms of managing operations as Head of the location office at Rourkela, leading to 95% satisfied customers’ base. Obtained exclusive rate contract with Rourkela Steel Plant in 1994 for supply of copiers thereby consolidating market share of Modi Xerox. Achieved 80% of market share of copier sales in the territory handled through extensive coverage and relationship development activities.As a member of Leadership Through Quality Project team – responsible for successful implementation of projects on conversion of New Full Service Maintenance Agreement rates in 1990 and awarded with Leadership Through Quality certificate.

  • Named Accounts Manger

    Dec 1994 - Dec 1997

  • Senior Territory Manager

    Jul 1992 - Nov 1994

  • Territory Manager

    Jan 1989 - Jun 1992
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  Comfortlife Appliances Ltd.

  Jan 1998 - Sept 1998

  Regional Sale Manager - East

  Managed business operations in Eastern India through distributors and dealers Started company’s operation in Eastern region at Kolkata Achieved breakthrough in institutional sales- CMDA and DOT in Kolkata

• 

  BPL Mobile

  Oct 1998 - May 2002

  Managed Sales Training activities of Maharashtra & Goa circle Successfully steered training function contribute significantly in improvement of business results of postpaid channel. Managed business operation in Nagpur cluster(Maharashtra) through channel partners’ network, identification of the right kind of channel partners, recruitment of sales force and their development and ensuring subscribers’ satisfaction and their retention. Increased subscriber base by 61% and achieved retention percentage of 82 during last three quarters.

  • Circle Training Head - Maharashtra & Goa

    Sept 2000 - May 2002

  • Area Manager

    Oct 1998 - Aug 2000
• 

  HDFC Life

  May 2002 - Dec 2004

  Sales Training Manager - East

  Contributed significantly towards transitioning Financial Consultants of various skills and knowledge levels to effective sales professionals and successful entrepreneurs through appropriate training intervention, on field support and coaching.

• 

  Tata Teleservices Ltd

  Dec 2004 - Sept 2018

  Successfully and impactfully led Capability Building function in steering competency building journey of SSRT team comprising Performance Leads, Senior Trainers and Trainers ,through short and mid term roadmap with robust qualification processes and with great amount of nurturing, in order to enable them provide significant support to business verticals' endeavour in AOP achievement and stakeholders' satisfaction.Championed ARCS framework of Facilitation with robust evaluation criteria, leading to substantial reinforcement of key success factors and development of competency. Show less Effectively and successfully managed ASRM / SSRT team in enabling business teams towards company's AOP achievement through effective planning of and designing training interventions modelled on ADDIE framework by aligning with all business verticals' objectives, appropriate budgeting of resources while focusing on existing competencies of Senior trainers and ongoing capacity building programmes. Ensured valuable contribution to the stakeholder Business Unit team members’ learning and development domain, through effectively carrying out training need assessment under capability development projects and measuring training effectiveness at Level 3 and 4 of Jack Phillips evaluation model.Led East team to remain in top two positions in the areas of Performance Accomplishment, Customer Satisfaction index, HEP survey, Qualitative case study submission in 2009-10 and 2010-2011. Show less

  • National Head - Capability Building - SSRT

    Nov 2013 - Sept 2018

  • Regional Head - East - ASRM / SSRT

    Sept 2008 - Oct 2013

  • Regional Head - East & South - Prepaid Vertical training

    Feb 2006 - Aug 2008

  • Manager - Sales Training

    Dec 2004 - Jan 2006
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  Groom To Win

  Apr 2019 - now

  Founder and Chief Mentor

  Developing competencies to excel Students | First time Employees | First Level, Mid Level and Senior Level Leaders | Trainers/ Facilitators