Robert Bilton

Experience

• 

  Forensic Science Service

  Sept 2009 - Aug 2010

  Service Delivery Co-Ordinator

  Worked as part of the Customer Services team. Dealt with both internal andexternal customers. Entered and processed data onto an SAP system on a daily basis. Carried out general office procedures, including filing, photocopying, faxing and responding to enquires. Helped team members with a newly implemented exhibit bar-coding system, aiding them in adapting fromthe old system

• 

  Martin House Children's Hospice

  Dec 2013 - now

  • Imaging and reimaging laptops via Intune, installing additional role-based software, and deploying laptops to employees.• Assisted with the rollout of Office 365 across the organisation, and the implementation of MFA through Microsoft Authenticator.• Training staff from all departments (care, fundraising, etc.) on software, Intranet and GDPR.• General administrative duties including acting as PA to the Head of ICT, and running quality reports from the aforementioned helpdesk.• Assisted the lCT team with basic first line support• Management of active directory user accounts and user permissions, ensuring new starter accounts are created and former staff accounts are disabled and deleted in accordance with IG and Change Request policies • Assisting the Director of Corporate Services and other senior managers with completing our NHS Data Protection Toolkit. • Training, supervision and retention of the ICT departments' admin volunteers. Show less

  • Database Administrator

    Jul 2023 - now

  • ICT Trainer and Administrator

    May 2018 - Jun 2023

  • ICT and Facilities Administrator

    Feb 2016 - Apr 2018

  • IT Administration Assistant

    Aug 2014 - Feb 2016

  • Volunteer

    Dec 2013 - Jul 2014