Sekou CONDE

Experience

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  MONECAM (Subsidiary of the Bank Credit Agricole)

  Apr 2012 - Aug 2012

  Assistant Manager

  Implemented and managed telephone customer satisfaction surveys on behalf of Monecam, a company that has expertise in electronic banking and payments for professionals and practitioners.Directed the analysis, formalization and the PowerPoint presentation of the results to the marketing, sales and quality managers.Dealt with customer claims and smoothly managed the relationship between the organization and its clients.

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  IPS (Subsidiary of the Bank Credit Mutuel)

  Sept 2012 - Nov 2012

  Sales Representative in Banking

  In charge of prospecting for new customers on behalf of the French Bank, Credit MutuelEnsured the creation of loyalty and securing former clients.Also managed meeting schedules for banking advisers.

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  SFR

  Jan 2014 - Sept 2014

  Assistant Project Manager in Customer Experience / Business Development

  Assisted different project managers from the Customer Service Division of SFR, a historical telephone operator in France.1) Contributed to the smooth running of the projects and homogenization of deliverables for projects divisions: creation of value, quality, production and marketing2) Participated in strategically redesigning SFR's Customer Service by analyzing and monitoring clients’ phone calls to accurately determine the reasons for calls and troubleshoot customers’ claims3) Carried out quality control by building analysis grid (oriented sales, creation of value, retention, quality and anti-churn.)4) Improved internal processes and created reporting used to better manage commercial activities5) Consolidated the reporting and directed different benchmark with KPIS and provided results to project managers and production sites.Key Achievement => Strategically redesigned SFR’s Customer Service by developing a tool which improved troubleshooting processes Show less

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  FINCA International

  Aug 2016 - Dec 2016

  Assistant Project Manager in Microfinance / International DeveIopment

  Assisted project managers of FINCA International, one of the world’s leading microfinance institutions with 1.6 million clients that fights financial exclusion in 23 developing countries.1) Conducted, built and analyzed marketing studies to measure campaigns’ efficiency2) Represented FINCA at various events including the Department of Treasure to promote FINCA’s vision 3) Contributed to the migration of the new website via Wordpress and updated its content4) Helped prepare trainings designed for senior managers on how to make board members better fundraisers5) Wrote several articles for FINCA’s newsletter Village Banking Notes about real life impact of microfinance Show less

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  Central Bank of Guinea

  May 2017 - Aug 2017

  Financial Institution Inspector

  Intern in charge of monitoring and overseeing the microfinance sector in Guinea:1) Analyzed the microfinance sector's dynamics in Guinea.2) Assisted senior managers on regulating the sector by implementing new laws3) Verified financial statements sent by local financial institutions

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  Societe Generale

  Aug 2017 - now

  ▪ Supervision de plus de 30 sites sur: Conakry, Basse Guinée (Kamsar, Boke...), Moyenne Guinée (Labe...) et Guinée Forestière▪ Gestion et suivi budgétaire (>100 000€ annuel)▪ Implémentation de la stratégie de Contrôle d’Accès conformément aux normes Sécurité du Groupe Société Générale▪ Evaluation sécuritaire des sites, résidences expatries, hôtels d’affaires▪ Mise en place d'Ateliers de sensibilisation et de formation sur la sécurité au profit du personnel et expatries▪ Définition de la politique de sécurité des personnes et des biens▪ Gestion des entrées / sorties et des visiteurs▪ CCTV et video protection management▪ Sécurité incendie▪ Supervision des travaux de maintenance et réception technique des installations▪ Négociation et rédaction de contrats avec les prestataires▪ Gestion de Crise=> Rédaction du Plan de Sûreté 2021 SGGN validé par le Hub Régional et SG Paris Show less ▪ Refonte et training de la Cellule de Crise▪ Rédaction des BIA▪ Réalisation de l’exercice de simulation de crise annuel▪ Coordination des tests périodiques (Bascule réseau secondaire, opérationnalité du site de repli)▪ Rédaction de procédures de crise et en mode dégradé=> La Stratégie de Continuité d’Activité que j’ai élaboré intégré a été validée avec succès par la Direction Générale et le Groupe=> La Crise pré-électorale de 2019 à 2020 en Guinée émaillée de violences a correctement été gérée par Société Générale Guinée Show less ▪ Realisation des missions d’audit interne en supervisant les contrôles comptables et opérationnels effectués par les Managers▪ Elaboration du calendrier des missions▪ Rédaction et validation des rapports de mission▪ Restitution et suivi des plans d'actions=> j'ai mis en évidence des axes d’améliorations relatifs aux procédures internes=> J’ai amélioré le taux de réalisation et la qualité des travaux de contrôle des Managers (soit 95% à 98% et Acceptable à Satisfaisant) Show less

  • Internal Control, Safety and Risk Manager

    Aug 2017 - now

  • Responsable Securite Surete Pays

    Feb 2020 - now

  • Coordinateur Gestion de Crise et Continuité des Activités

    Aug 2017 - Feb 2020

  • Chef de Projet Transformation Controle Interne

    Jan 2019 - Jan 2020

  • Chef Mission Controle interne

    Aug 2017 - Dec 2018