Deep Enrich
Chris Gallinger-Long
Technical Support Specialist
125 followers
Eugene, Oregon, United States
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About me
Service Desk Analyst | Data Science Graduate
Education
University of Oregon
2022 - 2025Bachelor of Science - BS Data Science Graduate
Sherwood High School
2018 - 2022High School Diploma GraduateActivities and Societies: Track and Field National Honor Society I was the lead high school pole vaulter from my freshman to senior year. I helped organize track workouts as well as officiate certain events. I was successful in maintaining a high GPA as well as volunteering and as a result, received an honors degree at graduation.
Experience
Advanced Military Technology (AMT), Sherwood
Jul 2020 - Nov 2021Technical Support Specialist-Proficient in computer assembly and troubleshooting tools-Frequently dealt with hardware and software-related issues-Ability to effectively research solutions to new problems-Educated customers on preventative measures and proper maintenance
Technology Service Desk, University of Oregon
Oct 2022 - nowService Desk Analyst-Ability to work independently, both on-site and remote-Updates and creates documentation for internal use and for a customer-facing knowledge base used by audiences with a wide range of technical skills-Frequently work with TeamDynamix ITSM system supporting and documenting customer interactions-Provides technical support to individuals from diverse backgrounds and cultures within a higher education community across multiple platforms-Collaborates and communicates effectively with teammates to solve complicated problems-Trains new team members on day-to-day responsibilities, processes, and best practices-Utilizes Python to automate a daily task, improving efficiency and reducing errors Show less
Licenses & Certifications
- View certificate
Tableau Essentials
University of Oregon Lundquist College of BusinessFeb 2024
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