Experience

• 

  Hotel y villas la condesa, heredia-costa rica

  Feb 2002 - Sept 2003

  Group and conventions manager

  Prepared proposals and Banquet Event Orders. Responsible for overseeing the correct set-up of meeting rooms (food and beverage, audio visual, decorations, etc.). Supervised the planning stage and development of corporate and social events. Checked on sleeping rooms for VIP guests, master accounts and room blocks. Conducted site-inspections of the hotel’s property. Performed general clerical duties. Communicated with hotel personnel to ensure proper service and quality of events. Held pre-con meetings with clients. Participated as Manager on Duty. Show less

• 

  Miami dadeland marriott hotel

  Dec 2004 - May 2006

  Event booking center manager/corporate catering manager

  As the Corporate Catering Manager, I was responsible for the overall sales of 35,000 sq. ft. of meeting space and catering (food & beverage), to the corporate market. I was recognized for achieving and surpassing budgeted goals for every sales period. Basic responsibilities included responding to leads, sending proposals, confirmation letters, preparing Banquet Event Orders, and conducting site inspections of the property. I assisted clients with their menu selections, room layout, audio-visual equipment and any other details pertinent to the success of each event. Revised and translated menus. Approx. Revenue produced in 2005: $700,000 out of $1.5 million total department sales.When I was promoted to Event Booking Center Manager, I became responsible for generating total hotel sales revenue, by executing sales of meeting space and 302 Deluxe rooms to the corporate market, and by leading the EBC Team. I supervised three EBC Executives, to ensure the achievement of the desired goals established for each period. Participated in the MOD program. Show less

• 

  Grand salon reception hall

  Sept 2006 - Aug 2007

  Sales and events manager

  Responsible for generating total sales from social events such as Wedding Receptions, Quinces, Sweet Sixteen’s, Wedding Anniversaries, Graduation Parties, etc. Basic duties included sending out proposals, coordinating all details with clients, preparing and sending weekly reports, placing orders for services included in our packages (flowers, cake, food & beverage, linen); conducting site inspections of property, answering all incoming leads (phone, walk-ins, internet). Also responsible for ensuring that the ballroom was appropriately set-up according each client’s specifications; supervised the staff and the development of each event. Show less

• 

  Marriott international

  Sept 2007 - Mar 2011

  My total revenue contribution in 2009 was $3.5 million. In Q1 2010: $1,200.000Responsible for maximizing revenue, including developing strategies, interacting with all market segments, soliciting new and repeat business, and developing budgets. Interact with Sales Managers in order to follow up on their leads (prospects, holds, and tentatives). In charge of creating reports for prospect, actual, lost, and turndown opportunities; and following up with clients for future business. Work on achieving a minimum of 150 connected calls per week. Research for new government leads in www.fegdgovbiz.com, and other potential leads at www.Knowlandgroup.com. Show less Responsible for handling group/catering related opportunities for seventy six hotels the office represents. Send proposals and sales agreements to clients, while trying to place business into the right Marriott brand/property to maximize revenue. Achieve personal and team related revenue goals. Ensure business is turned over properly and in a timely manner to the hotels, for proper service delivery, in accordance with brand standards. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Able to close sales and meet aggressive sales targets. Show less

  • Business Development Manager

    Jun 2008 - Mar 2011

  • Sales Manager

    Sept 2007 - Mar 2011
• 

  Marriott hotels

  Mar 2011 - May 2011

  Group and incentives sales executive

  Sales Exec for the incentives market mainly from the US, Canada, and Europe; for the Costa Rica Marriott, and Los Suenos Marriott Resort.

• 

  U.s. department of state

  Aug 2012 - Nov 2017

  INL (Bureau of International Narcotics and Law Enforcement Affairs)Responsible for arranging travel, training and visits logistics for: US Government officials, Colombian Police and Army officials (US Colombia Action Plan), Costa Rican government officials, subject matter experts, key note speakers and others as needed. Communicated directly with agencies from the Costa Rican government such as Ministry of Public Security, Ministry of Justice and Peace, Judicial System, Immigration Police, local governments, etc. Coordinated travel arrangements included but not limited to: airfare, lodging, meals & incidentals, traveler’s insurance, baggage fees, taxi/transportation, advance deposits, and car rental reservations. Utilized the E2 Solutions system, NCSC (National Center for State Court) travel grant system (Express Travel) and in-house travel agency to generate travel authorizations and execute reservations and requirements for travel and reservations for meeting space, selecting menu and audio visual equipment.Obtained certification as Grants Officer Representative to manage funds and oversee the performance of the travel grant.Created and developed the necessary documents to effectively keep track of all travel and training dates/events.Processed an average of 500 travelers per year. Completed several different courses at the Foreign Service Institute such as Travel Policy, Work Ethics, and Cyber security.Awards received: Individual Honor Award – December 15th, 2014 - Group Honor Award – March 8th, 2017 Show less

  • INL Travel and Training Coordinator at US Embassy San Jose

    Dec 2013 - Nov 2017

  • Switchboard Operator at US Embassy San Jose

    Aug 2012 - Dec 2013
• 

  La rosa realty georgia

  Sept 2018 - Feb 2023

  Handled the onboarding process for new agents. Greeted and gathered information from potential clients. Entered listings in FMLS (First Multiple Listing System) and GAMLS (GA Multiple Listing System). Provided a monthly training in Brokersumo and Dotloop to our agents. Organized training and other events for the organization as well as travel arrangements for company owners. Handled accounts payables, receivables, and many other miscellaneous administrative duties. Received, logged, and deposited all checks received by the brokerage. As a Transaction Coordinator, I would review documents, organize loops, and submit them for compliance approval. I would also create Commission Disbursement Agreements as well as assist agents with questions about the process. Show less

  • Real Estate Agent/REALTOR

    Feb 2022 - Feb 2023

  • Office Administrative Assistant

    Sept 2018 - Jan 2022
• 

  Exp realty

  Feb 2023 - now

  Real estate agent