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AI WAH LIM

Ai wah lim

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location of AI WAH LIMWP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
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  • Timeline

  • About me

    Compliance Officer at TDCX

  • Education

    • Sekolah menengah kebangsaan taman ehsan (smkte)

      2007 - 2008
      Stpm economics

      Activities and Societies: Vice treasurer of Form 6 Society, SMKTE (2008) Monitor of 6 Art class (2007)Committee member of librarian (2008)Head of the Daily Financial Club (2007-2008)Vice treasurer of Form 6 Society, SMKTE (2008)3rd place of the high school district choir competition (2008)3rd place of the high school district St. John Ambulans Malaysia marching competition (2008)

    • Sekolah menengah kebangsaan taman ehsan (smkte)

      2002 - 2006
      Spm

      Activities and Societies: Vice treasurer of St. John Ambulans Malaysia (2006) Vice treasurer of Prefect (2003)Vice treasurer of St. John Ambulans Malaysia (2006)Treasurer of class 5 Makmur (2006)Decoration member of Public Safety Unit (2005-2006)Committee member of Counselling (2006)

    • Universiti utara malaysia

      2009 - 2012
      Bachelor's degree economics 2nd upper

      Activities and Societies: Treasurer of Japanese Cultural Club, UUM (2010) Treasurer of Japanese Cultural Club, UUM (2010)Committee member of St. John Ambulans Malaysia (2009-2012)Newsletter Group Member of Dharma Study Class (2009-2012)Committee member of Klinik 1 Malaysia Dewan Penginapan Pelajar Yayasan Albukhary (2009-2012)Secretariat of UUM SMART Team project in First Aid at Emergency and Trauma Department, Hospital Sultanah Bahiyah, Kedah (2011)

  • Experience

    • Hong leong bank berhad

      Jul 2014 - Jun 2015
      Executive, operation and customer service

      1. Provide front line customer service for transaction deposit, withdrawal and remittance.2. Resolve ATM and CDM disputes from customer.3. Verify entries, sight supporting document, ensure correctness of General lejar and ensure compliance to General lejar recon.4. Ensure customer personal data e.g. correspondent address and contact number are up to date as per system.5. Guide new team member on front line customer service.

    • United overseas bank limited (uob)

      Jul 2015 - Aug 2019

      1. Leading a team in task related to PIDM reporting submission.2. Provide assistance to external auditor in any PIDM review.3. Support user acceptance test (UAT) for system enhancement, regression testing and Islamic Banking Project4. Support Business Continuity Planning (BCP) and disaster recovery (DR) testing.5. Support in task related to Bank Negara-Financial Inclusion reporting submission.

      • Manager, Channel Fulfillment

        Mar 2018 - Aug 2019

      • Senior Officer Channel Fullfilment

        Jul 2015 - Feb 2018

    • Tdcx

      Jan 2020 - now

      1. Support the investigation of all potential fraud cases2. Prepare and present compliance audit report to stakeholders3. Conduct Compliance talk for new hire 1. Performing quality audit, root cause analysis, calibration, process improvement initiative2. Prepare weekly and monthly reporting for operation and stakeholders to track and trend quality issues 1. Assists with escalated issues and initiates the user dispute request process 2. Investigates both sides of incident disputes and negotiate collaboratively3. Verifies facts, reach policy-based determinations for effective resolution4. Investigates cases involving complex damages, potential fraud, or brand risk5. Comprehensively documents investigations through written reports

      • Compliance Officer

        Oct 2023 - now

      • Quality Analyst

        Apr 2022 - Oct 2023

      • Crisis Management Specialist

        Jan 2020 - Apr 2022

  • Licenses & Certifications