Experience

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  Wipro technologies

  Dec 2003 - Jul 2004

  Technical consultant

  Technical Consultant (Mumbai)24X7 Customer Support for Microsoft Enterprise Messaging System (US, Canada). Exchange 5.5 Admin Support and Exchange 5.5 complete support includes Admin, connectors and Client System..• Phone call support on Microsoft Exchange 5.5 for US and Canadan customers.• Customer Satisfaction is key factor based on survey conduct post delivering solution.• Disaster recovery of Exchange 5.5

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  Capgemini

  Aug 2004 - Jan 2014

  Sr consultant

  Technical Manager/People Management/Technical Design ArchitectDesign and implement solution on Microsoft Windows 2008/2008 R2 infrastructure and Exchange 2010. Have been through different client of Capgemini and design their Infrastructure like File and Print, Active Directory service. Also managed and have good experience in Remote Infrastructure services delivered team from India IM delivery to the relevant. Act as a focal point of contact for the account team and Capgemini India IM DDS delivery for the delivery of services to the client. Maintain a detailed knowledge of contracted services and the potential business impact of service failures. Work on SQP and SIPs where needed in account. Work with global teams to ensure seamless service delivery to the client.Roles and Responsibilities• Design and implement solution on Microsoft products like Windows 2008/2008 R2, Exchange 2010.• Have worked with different UK customer on Infrastructure support and Escalations on Windows 2003 and Exchange 2003.• Worked as Technical Manager and dealt with all technical escalations.• Engaged in producing SIP and encourage team to come up with SIP at least once in a month.• Identification of new business, account development, and resource planning.• SLA adherence - monitoring, RCAs, remedial actions, reporting• Participate and manage major incident response and outages.• Implement measures for good customer satisfaction.• Service review across the teams identifying inter and intra team issues and resolve impact to Service Delivery.• Identify technology improvements and work with client for implementation.• Access and assemble appropriate technical expertise within Capgemini for service delivery.• Implementation of quality process, monitor adherence and implement best practices and IM learnings.• Day to Day service delivery monitoring, ticket reviews and volume management. • Daily tower review and identification/escalation of issues Show less

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  Wipro

  Jan 2014 - Jul 2018

  Senior consultant

  Technical ManagerDeputed at HDFC Bank site as SME in area of Wintel Servers and Virtualization. Leading a team of 43 people all across India and responsible for all technical issues and escalation. HDFC is one of the largest client of Wipro infotech consist of around 7000 Windows servers across India. Responsibility is not only ensure customer satisfaction but exceed it.Roles and Responsibilities• Design and implement complete VMWare 5.5 Infrastructure.• Ensure current infrastructure model is up to date by ensuring strategic view and actual project delivery in alignment.• Design and implemented existing infrastructure on PCIDSS guidelines.• Provide solution on different Windows services.• Deliver technical expertise to support the pre-sales processes on the account.• Complete capacity planning of growing virtualization infrastructure across 3 Data Center.• All technical issues and escalation handling on Windows and VMWare Infrastructure.• Ensure technical delivery of services from server side always met or exceed.• Work on service improvement plan along with team.• Automate all manual tasks using PowerShell.• Plan and manage all business critical application Disaster Recovery.• Manage 43 people all across India to ensure proper delivery of services.• Help recruiting right people for the Job.• Engage in weekly meeting with team and also have time to time meeting with customer.• Engage in auditing to ensure all documentation and services are delivered as per standard.• Time to time analysis of incidents to ensure all incidents are closed properly.• Adherence to SLA and RCA for all major incidents.• Resource planning to ensure candidate with proper skills set only should be part of the team.• Automation for all manual tasks.• Analyzing server utilization and suggest customer for Virtualization.• Directly interact with customer for any major issues or service improvement plan.• Virtualized environment servers for better capacity management Show less

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  Microsoft

  Jul 2018 - now

  Cloud solution architect

  Provide Microsoft customers with reliable technical solutions to the complex integration problems associated with business solutions built on the Microsoft platform. Supports a diverse variety of technical solutions built with Microsoft technology and products.Roles and Responsibilities• Identity Modernization using Azure Active Directory• Solution on Threat protection using Microsoft Defender for Endpoints and Microsoft Defender for Identity• Assessment using Well Architected Framework Security to assess security posture of entire Azure environment• Workshop delivery on Azure AD, Hybrid Identity, Microsoft Defender for Endpoint and Identity• Azure AD Assessment to Identify risks and health issues• Deliver proactive Health Checks (HC) and advisory assistance to customer on Microsoft Products and Solutions on Platform and Identity. This involves but is not limited to sharing MS best practices and analyzing the customer environment and setup against the best practices.• Manage critical customer escalations by maintaining clearly documented action plans, clear and consistent communication and documentation.• Evaluate new business opportunities within customer organizations.• Root cause analysis and resolution for issues encountered with MS products and solutions. Show less