Experience

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  Barrie burger the original

  Aug 2019 - Nov 2019

  Sales team member

  •Communicated with customers to fulfill their needs and to ensure excellent service.•Completed tasks by using excellent team-work skills and organization skills.•Completed tasks on time by using effective time management skills.

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  Domino's

  Jan 2021 - Jul 2021

  Customer service representative

  • Communicated with customers to fulfill their needs and to ensure excellent service.• Completed tasks by using excellent team-work skills and organization skills.• Completed tasks on time by using effective time management skills.

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  Bell

  Jul 2021 - Sept 2021

  Field service technician

  • Install, repair and maintain Bell’s most advanced Fiber and Copper Network.• Promote Bell services and products.• Ability to work independently and offer assistance if required to fellow technicians.• Troubleshoot complex telecommunications issues using training, tools and equipment provided.

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  Concentrix

  Sept 2021 - Aug 2022

  Technical support advisor

  Assist external/internal users of the client's technical products or services; identify, investigate, research, and provide resolution to user questions and problemsTroubleshoot basic to complex customer issues that are technical in nature, including hardware, software, networking, or other designated client productsFollow appropriate escalation path to resolve technical issues; including making follow up outbound calls to customers or other parties as neededSolve problems that are generally unstructured and require extensive use of conceptual thinking skillsEnsure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)Greet customers in a courteous, friendly, and professional manner using agreed upon procedures Participate in activities designed to improve customer satisfaction and business performance. Log all incoming calls and accurately complete case notes in the call tracking database Show less

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  Pizza hut

  Sept 2022 - May 2023

  Assistant manager

  Plan, organize, direct, control and evaluate daily operations.Determine type of services to be offered and implement operational procedures.Monitor revenues and modify procedures and prices.Ensure health and safety regulations are followed.Negotiate arrangements with suppliers for food and other supplies.Develop, implement and analyze budgets.Participate in marketing plans and implementation.Set staff work schedules and monitor staff performance.Address customers' complaints or concerns. Show less