Experience

• 

  Pacific sunwear

  Jun 2004 - Aug 2004

  Sales associate
• 

  Wilsons leather

  Jun 2005 - Aug 2005

  Sales associate
• 

  Gage center

  Jun 2008 - Sept 2008

  Swim instructor

  Taught swim lessons to children 6 months to 12 years old and was a lifeguard for small private parties.

• 

  Miniguide

  Jan 2009 - Apr 2009

  Intern

  As an intern for miniguide*, a bi-monthly cultural magazine for Barcelona, I helped implement a new website through the use of a brand new Content Management System. No employees knew much about the CMS and as an intern I had the opportunity to explore the functionalities of it and directly see my work for the company show through the current website.

• 

  William jewell college

  Apr 2009 - May 2010

  President of the student senate
• 

  Sam's club

  May 2009 - Aug 2009

  Intern

  Designed and facilitated projects in Operations, Marketing, and Merchandising intended to improve the retail operations, sales, and customer experience store-wide.Interacted with the Market Manager weekly as the leader of e-Values program.

• 

  San antonio isd

  Jan 2010 - Jan 2013

  Geometry & algebra 2 teacher, soccer coach (thomas edison high school)

  - Participated in intensive 5-week curriculum & instruction training and biweekly professional development for teacher leadership and data-driven instruction.- Guided five classes of Geometry and Algebra 2 each year towards reaching 85% mastery of course content.- Implemented daily use of problem-solving strategies to ensure 100% of students would pass their state test.- Developed individual student data tracker that was adapted by the entire math department to encourage 1,700 students to take ownership of their learning.- Helped establish a soccer program that grew from 40 to 90 student-athletes in one year.- Launched and coached the first freshman soccer team at Edison High School.- Coached JV team to 27-9-4 record and assisted Varsity team to playoffs each year. Show less

• 

  Teach for america

  Jan 2010 - Jan 2012

  Charter corps member
• 

  Bridge education group

  Jan 2013 - Jan 2016

  - Led new LMS implementation by creating a product roadmap and project plans, selecting and managing an external vendor, and developing and executing on plans to test aSalesforce integration to improve customer engagement and experience.- Assessed need for a new customer feedback system and mapped out key touch points and KPIs to ensure that important feedback was effectively received and efficiently reported upon.- Developed, maintained, and iterated upon operational policies and procedures.- Monitored operations and key performance indicators and reported them directly to executive leadership. Show less

  • Operations Specialist

    Jan 2015 - Jan 2016

  • Admissions Coordinator

    Jan 2014 - Jan 2015

  • Admissions Assistant

    Jan 2014 - Jan 2014

  • International Language Services Intern

    Jan 2013 - Jan 2014
• 

  2u

  Jan 2016 - Jan 2024

  - Partnered closely with technical and non-technical teams to develop strategy for delivering new technologies to lower the cost of delivery of managing educator employees.- Implemented and provided product support for a web app for 2U/edX educators, leading to over $20k of savings in the first 2 months with potential $75K/month more with enhancements.- Successfully led cross-functional initiatives to improve customer experience by defining technical requirements and ensuring alignment between business and operations stakeholders. Show less - Managed implementation of new technology solutions, including change management and trainings, resulting in improved business processes and enhanced customer experience.- Collaborated with senior leadership to develop business strategy, identify opportunities, and providerecommendations to ensure project timelines are maintained.- Improved cross-functional communication by creating tailored updates for different audiences, leading to more efficient project planning and decision making. Show less - Assessed critical need to improve data integrity, then led a cross-functional team to create a Salesforce guide to optimize processes & tools that also increased efficiency.- Worked with stakeholders to prioritize the implementation of process changes, then trained and supported individuals on the team to lead the change management.- Provided insight and advice on behalf of the department to external vendors looking to expand their service offering to ensure the new scope would enhance our work. Show less - Successfully hired, trained, and launched a new Student Success team to support a suite of Dayton programs, resulting in a maintained NPS score of over 90 for over 1.5 years.- Managed new partner relationship by establishing well-documented processes, policies, and procedures, and effectively communicating the needs of the students to the school.- Collaborated with operations team to identify training and implementation needs for new vendor features and ultimately developed a detailed implementation guide for Student Success teams.- Advocated for departmental need to standardize approach towards End of Term surveys and engaged across functional areas to develop a comprehensive guide detailing standardized processes for surveys from beginning to end along with communication best practices to improve scores and response rates. Show less - Created reports and dashboards in Salesforce to ensure individual team members had the tools needed to monitor and proactively reach out to students throughout full lifecycle.- Trained and managed 240 students as they progressed through the programs and provided regular value-add outreach.- Represented 2U and Student Support teams at MBA@UNC Immersions in New York City and Mumbai, India by providing assistance to program staff and students to ensure the events went smoothly and students had an exceptional experience.- Created training videos for Student Support to train on use of a new customer service platform.- Collaborated with another advisor to facilitate foundational coaching training for all new Denver advisors.- Worked with Master Coach group to plan and lead bi-monthly Professional Learning Community sessions with a diverse group of advisors. Show less - Developed a communication strategy for end of term surveys based on research and a pilot group that multiplied the number of responses for two advisors by 6 times.- Identified inefficiency in a common advisor task and worked with an analyst to create a new automated process that utilized Salesforce to automate much of the work.- Provided high quality and proactive service to students with academic, personal, and technical issues.- Managed new student onboarding for five cohorts a year, including: class registration, facilitating program orientations/technical trainings, and answering questions about financial aid and placement.- Maintained regular coaching communication with new students at a minimum of every 2 weeks through their first term and then monthly for the remainder of their program. Show less

  • Product Manager

    Jan 2022 - Jan 2024

  • Senior Manager, Project Management

    Jan 2020 - Jan 2022

  • Senior Manager, Student Success

    Jan 2019 - Jan 2020

  • Manager, Student Success

    Jan 2018 - Jan 2019

  • Senior Student Support Advisor

    Jan 2017 - Jan 2018

  • Student Support Advisor

    Jan 2016 - Jan 2017
• 

  Denver gay & lesbian flag football league

  Jan 2023 - now

  Director of captains & leadership

  - Recruits, coordinates, and educates 40+ team captains and quarterbacks about their duties and responsibilities.- Develops and organizes pre-season skills clinics.- Develops, organizes, and executes league draft consisting of 280 members (20 teams).- Facilitates inclusion/removal of players to teams and captains including education on basic rules/procedures.

• 

  Rhodes advisors

  Jul 2024 - now

  Technical documentation writer
• 

  Aviation institute of maintenance

  Aug 2024 - now

  Project manager