Experience

• 

  Pasaraya borong sakan sdn bhd

  Jul 2018 - Aug 2018

  Retail salesperson

  Provide customer service in a fast-paced retail environment. Key responsibilities included assisting customers with product inquiries, handling transactions, and maintaining the organisation of merchandise on the sales floor. Developed strong communication and problem-solving skills while ensuring a positive shopping experience for customers. Supported inventory management by restocking items and keeping displays well-organized.

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  Myi technologies sdn bhd

  Oct 2021 - Nov 2022

  Responsible for ensuring network systems' stability, security, and optimal performance. Contributed to implementing, installing, and maintaining network infrastructure, focusing on client-specific requirements. Played a role in preventive maintenance, troubleshooting, and collaborating with cross-functional teams to deliver project solutions and enhance network reliability. Working with advanced network equipment and Extra Low Voltage (ELV) devices.Key Responsibilities:Network Maintenance and Troubleshooting:Monitored and maintained network systems, diagnosing and resolving complex issues to minimize downtime and ensure operational continuity.Preventive Maintenance:Conducted regular preventive maintenance activities to identify and address potential issues before they escalated, ensuring long-term reliability and performance of the network infrastructure.Infrastructure Installation and Optimization:Installed and configured new network infrastructure, performed hardware upgrades, and carried out system migrations to improve performance and meet client and organizational requirements.Experience with Network Equipment and ELV Devices:Switches: Brocade, HuaweiFirewalls: Sangfor Access Points: Ruckus, UbiquitiELV Devices: CCTV and License Plate Recognition (LPR) systems from Dahua and Hikvision.Client-Centric Project Implementation:Delivered network solutions tailored to client requirements, ensuring alignment with technical specifications and business goals while adhering to project timelines.Configuration and Documentation:Documented network configurations, processes, and changes for internal records, regulatory compliance, and client reference, ensuring transparency and seamless handovers.Performance Analysis and Reporting:Analyzed network performance metrics, identified bottlenecks or security risks, and provided stakeholders and clients with detailed reports and actionable insights. Show less Gain hands-on experience in network engineering and operations while contributing to the design, implementation, and maintenance of network systems.Key Responsibilities:1.Network Maintenance and Troubleshooting:-Assist in monitoring and maintaining network infrastructure, ensuring optimal performance and uptime.-Diagnose and resolve basic network issues under the guidance of senior engineers.-Perform routine system updates and apply security patches.2. Project Support:-Collaborate with team members on network-related projects, such as hardware upgrades, system migrations, or deployments.-Document network configurations, processes, and changes for internal records and compliance.3. Data Analysis and Reporting:-Analyze network performance metrics to identify potential bottlenecks or security risks.-Generate detailed reports on network usage and present insights to stakeholders. Show less

  • Network Services Engineer

    Sept 2021 - Nov 2022

  • Intern

    Oct 2021 - Feb 2022
• 

  Allo technology sdn bhd

  Nov 2022 - now

  Responsible for the 24/7 monitoring, maintenance, and support of telecommunications networks, ensuring optimal performance and uptime for critical systems. Including real-time surveillance of network infrastructure, identifying and troubleshooting network issues, and coordinating with technical teams to resolve incidents efficiently. Hands-on experience working with platforms from Huawei, Infinera, Brocade, Calix, and Nokia. Work closely with cross-functional teams to improve network performance, guiding NOC personnel in implementing best practices and solutions. Assisting the Malaysian Communications and Multimedia Commission (MCMC) with requests under Section 263(2) of the Communications and Multimedia Act 1998, ensuring legal and regulatory compliance.Key Responsibilities:• Network Monitoring: Monitor networks, including DWDM systems, for performance/network issues, using tools like LibreNMS, TNMS, Huawei NCE, and Nokia AMS.• Incident Management: Respond to alerts, analyse root causes, and collaborate with field engineers to resolve issues quickly.• Regulatory Assistance: Support MCMC with requests under Section 263(2) of the Communications and Multimedia Act 1998.• Team Collaboration: Work with engineering, IT, and support teams to maintain seamless operations and provide guidance for network optimization.• Reporting & Analysis: Generate reports on network health, performance metrics, and incidents for management. Show less

  • Network Operations Center Engineer

    Nov 2023 - now

  • Network Operations Center Engineer

    Nov 2022 - Nov 2023