Experience

• 

  Lifeline medical stores

  Nov 2001 - Dec 2003

  Sole proprietor

  Responsibilities: • In. charge of marketing, sales, cash handling, customer service and maintenance of accounts• Inventory control: placing orders for fresh stock and clearing of expired stock.• Reporting quarterly on narcotic drug sale to FDA.• Answerable to any queries raised by the Drug Inspector.• Recruitment & training of new staff.

• 

  Travelpack marketing & leisure services limited

  Jan 2003 - Jan 2005

  Web/marketing support staff

  • Responsible for the entire flyer management team.• Training new recruits and updating existing staffs as per the company’s business requirements, changes and strategies.• Preparing annual marketing reports for the CEO.• UK Market promotion - special fares, sale contracts received from various airlines, hotel packages, etc. to over 5000 agents worldwide via email and fax flyers.• Designing and maintenance of company’s various websites, email flyers, brochures and other advertising materials including presentations.• Intranet maintenance.• Uploading special offers on www.traveltrust.com and www.abta.com• Also loaded hotel and airfares in Chameleon (Fare maintenance database used in UK) during less busy periods. Show less

• 

  Open destinations

  Jul 2005 - now

  • Managed and developed the Outsourcing Business• Strategic Planning: Ensuring a consistent and consolidated approach to ensure alignment of day to day operations with the long term organizational goals. • Risk Management: Ensuring proper internal controls are set up and a culture and environment of risk mitigation is cultivated. • Change Management, particularly from a growth environment perspective. • Service Management: Driving a robust control environment, mitigating risk, developing & adhering to standard operating procedures and most importantly maintaining high quality levels of service delivery. • Financial Management: Ensuring appropriate employment of financial practices, administering functional cost base. Driving business productivity and cost effectiveness • Creating agility, flexibility & capacity building to support constant change whilst maintaining business growth. • Client management, Business Management & Administration, Talent Attraction and Development • Overseeing key customer accounts Show less Managing Operations and Work Environmento Strategic Operations Management – get the right people in the organizationo Client Satisfaction Management Practices and Techniques – engage the customer with a view to process improvement / feedback on process performance. o Client Process Establishment – review current processes and reengineer and deploy proactively o Productivity Planning Techniques – raising all expected challenges/issues at step 1 and ensuring that deliveries are on timeQuality Managemento ODL Standards – 99%+ accuracy levelso Establishing & Propagating Client's Quality Standards o Monitoring service deliveries to Quality Standards and Processes as per SLA and Procedure Manualso Quality Improvement Strategies, ensures working on right Processes & Toolso Minimizing Quality Variations and DivergencesTeam and People Managemento Team Recruitment, o Workgroup and Participatory Culture Development o Building Empowered Teamso Top Performers Retentiono Training & Career / Professional Developmento Absenteeism Managemento Feedback and Coachingo Mentoring and staff developmento Stress Management Practiceso Workforce output and optimization Show less • Worked on an outbound calling process for a UK based online seller of hotels, Travel Intelligence. The work involved converting online hotel reservation requests to confirmed bookings and managing rates and allocations from suppliers.• Built charter packages for European Waterways. A company that operates a fleet of river cruising vessels along the rivers and canals of Europe. The company takes old trading barges and converts them into "boutique" hotel barges• Worked for Talisman Holland: updated hotel, transfer, sightseeing and cruise content/rates/allocations in their reservation database as received from their suppliers. Show less

  • Senior Vice President - Business Support Services

    Oct 2023 - now

  • Vice President Operations

    Jun 2010 - Sept 2023

  • BPO Manager/Coordinator

    Jul 2007 - Jul 2010

  • Operations Executive

    Jul 2005 - Jul 2007