Experience

• 

  Pertech computers ltd

  Sept 1987 - Sept 1996

  Responsible for the day-to-day Operations of Service Department Managed customer relationship and customer engagement of major clients of the company.Implemented Organizational Policies to improve the overall performance metrics of Service DepartmentHandled Dell Server and Desktop services for which the company had a collaboration, in the state of Kerala, India.Internal Auditor for the company in implementing ISO 90001 for Service. Senior Service Engineer with focus on large Customer Accounts Prospected Sales with Government, Commercial and Personal Home Users.Responsible for troubleshooting of issues reported by Customers of Desktops, Servers, Plotters and Electronic Typewriters.

  • Territory Service Manager

    Aug 1994 - Sept 1996

  • Sr. Service Engineer

    Aug 1991 - Jul 1994

  • Sales and Service Engineer

    Sept 1987 - Jul 1991
• 

  Konica minolta business solutions new zealand

  May 1997 - Apr 2007

  Network engineer

  Installation and support of Konica Minolta Multi Function DevicesSupported Konica Minolta MFDs with Fiery Controllers from EFI ( Electronics For Imaging ) Oce Plan Printers for printing and scanningOce Multi Function Devices with Digital Access Controllers for printing and scanning.

• 

  Konica minolta business solutions nz ltd.

  May 2007 - now

  Pre and post sales analyst

  Liaison for internal Sales Dept. for Konica Minolta Business Solutions. Responsible for Customer-facing Requirements and Implementation of Products. Addressed technical questions from Sales Dept. and coordinated with Software Development group of the Company to customize Products per Customer Requirements.Implemented FollowMe Printing Solution for several Clients. Handled Pre and Post Sales Support. Scanning solutions, built on Scanz and eCopy platforms for the legal sector. Integration to Infinity Law and Affinity Law for scanning documents directly from MFD with metadata. Scanning to Sharepoint from MFD with meta-dataInfotraq document management system with integration from Scanz scanning software.Scanning and Digitising with Kodak Capture and Kodak scanners.Co-ordination of maintenance contracts, upgrades and contract support to the Clients for OpenText Products Rightfax and Alchemy Show less