Experience

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  Concentrix

  Feb 2019 - Jun 2020

  Executive

  Concentrix is a BPO services provider.● Addressed SBI credit card inquiries regarding monthly statements, billing, loans and EMIs on the credit card. ● Provided card offer details within 5-10 minutes, ensuring maximum customer satisfaction.● Managed diverse client base, including VIPs, with comprehensive solutions related to their credit cards. ● Implemented 5-star feedback system for service improvement and customer success. ● Led email department, resolving queries promptly to optimise the customer satisfaction and fulfil expectations. ● Served as Subject Matter Expert for training newly onboarded members regarding the credit card processes, enquiries, feedback, etc. Show less

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  Collabera

  Jun 2020 - now

  Collabera Inc is a US staffing and recruiting firm based in New Jersey. The Vadodara office acts as a Delivery and Global Business Services Centre. ● Streamlined the process for weekly timesheet collection corresponding to around $200K to ensure prompt payments to consultants. ● Managing a team of 10 people, overseeing the tasks, reports, target achievement and training of new employees. ● Reporting the weekly financials to the Vice-President of Finance to keep the stakeholders aware about the revenue collection, unbilled and past-due amounts. ● Managed to resolve the issues of overpayment to avoid the write-off of around $800k in past 4 years. ● Forecasting monthly collection figures from our clients and ensuring that we collect as close as possible to our estimated amount.● Addressing both internal and external grievances, helping Employee Relations, Sales department, Consultants and Clients regarding the billing issues. ● Collaborating with Client Partners, Project Managers, and Account Managers to ensure the timely collection of payments by reporting the weekly financial status for their corresponding clients. Show less

  • Senior Executive Finance & Accounts

    Jul 2023 - now

  • Executive Finance & Account

    Jun 2020 - now